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    Please Help - Need Original Mx17 R3 Manual

    Discussion in 'Alienware 17 and M17x' started by ztkraptor, Jul 10, 2012.

  1. ztkraptor

    ztkraptor Notebook Enthusiast

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    Thanks to a nice guy I found, I was able to obtain the electronic copy of the M17xR3 manual.

    In this manual it states that the previously stated laptop was compatable with Sata 6.0Gbps aka SATA 3.

    Dell has tried to scrub the site, and the net of this information, because they know that they have a defective product out there, and if more users who get a hold of this information, they will be forced to do something about it, instead of stealing from those who paid for Sata 3 only to have it downclocked to Sata 2.


    I will be posting a link to the file here shortly, is there a proper way to host a file? Or can it be any link site?
     
    ztkraptor, Jul 10, 2012
    #1
  2. SkylineLvr

    SkylineLvr Notebook Deity

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    We all know about this. Just flash your bios to A08, not sure if it has to be modded or not, you will gain the SATA III speeds on one of the HDD slots.
     
    SkylineLvr, Jul 10, 2012
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  3. jywang

    jywang Notebook Evangelist

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    Dell removed SATA3 support in newer BIOS because most systems can not run reliably at 6Gbps. If A08 works for you then great. Some of us were able to get a replacement because we had some pull with Dell sales. In my case my company buys Dell servers and I was holding my M18xR2 order until they resolved my complaint. If you don't have any real $ to dangle in front of them, I'm not sure you'll get very far in getting a replacement.

    This is understandable since the defect is so minor they are only offering an accessory as compensation.

    Get from my DROID RAZR using Tapatalk 2
     
    jywang, Jul 10, 2012
    #3
  4. SkylineLvr

    SkylineLvr Notebook Deity

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    From my understanding, A08 works for anyone that is still running it.
     
    SkylineLvr, Jul 11, 2012
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  5. trooper1414

    trooper1414 Notebook Deity

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    How can we let Dell off the hook.... Can you please post the manual

    Sent from my Galaxy Nexus using Tapatalk 2
     
    trooper1414, Jul 11, 2012
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  6. SlimShady

    SlimShady ΜΟΛΩΝ ΛΑΒ&

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    I'm in agreement with Trooper. Dell advertised and sold the R3 with a certain set of specifications that a lot of tech geeks drooled over and then, when they figured out they couldn't make it work like they'd advertised.........they changed the spec sheet, did all they could to remove all traces of the old spec sheets, and told the tech geeks to suck it up rather than doing the right thing and fix the problem or make it right.

    Not a good business move at all.
     
    SlimShady, Jul 11, 2012
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  7. DirtyTrickster

    DirtyTrickster Notebook Evangelist

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    BTW that manual (Rev. A00) only applies to R3's sold before January of 2012. If you bought your after that, Rev A01 is the correct manual.

    Also, here is an old thread referring to the same issue
    M17x R3 SATA III complaint
     
    DirtyTrickster, Jul 11, 2012
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  8. trooper1414

    trooper1414 Notebook Deity

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    Can someone post that manual.... Please

    Sent from my Galaxy Nexus using Tapatalk 2
     
    trooper1414, Jul 12, 2012
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  9. DirtyTrickster

    DirtyTrickster Notebook Evangelist

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    Trooper when did you buy your r3? If you bought it new after January 2012, I don't think you'll get very far with Dell. Either way your manual is located on your resource cd. If it's the a01, that specifies the sata 2 speeds. If not, you'll have to wait for the o.p. to upload. I don't think that will do you any good though, as Dell has your order date on file.
     
    DirtyTrickster, Jul 12, 2012
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  10. SlickDude80

    SlickDude80 Notebook Prophet

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    SlickDude80, Jul 12, 2012
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  11. DirtyTrickster

    DirtyTrickster Notebook Evangelist

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    Slick - OP is looking for the mobile manual. Specifically Rev. A00
     
    DirtyTrickster, Jul 12, 2012
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  12. SlickDude80

    SlickDude80 Notebook Prophet

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    what is a mobile manual?
     
    SlickDude80, Jul 12, 2012
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  13. DirtyTrickster

    DirtyTrickster Notebook Evangelist

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    DirtyTrickster, Jul 12, 2012
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  14. The Revelator

    The Revelator Notebook Prophet

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    The Revelator, Jul 12, 2012
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  15. trooper1414

    trooper1414 Notebook Deity

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    Thank you so much...why arent other people as concerned about this .....how can we allow this is my question
     
    trooper1414, Jul 12, 2012
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  16. Xenn0X

    Xenn0X Notebook Evangelist

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    they don't care. but have fun with dell support.
    it's unfixable. i got lucky and got replacement for my R3 > R4.
    But only if you bought it in 2011 you might get lucky..
     
    Xenn0X, Jul 12, 2012
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  17. jywang

    jywang Notebook Evangelist

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    We are the only 2 people I know that got replacements from Dell on this.

    Trooper: didn't you get yours used just last month?

    Sent from my DROID RAZR using Tapatalk 2
     
    jywang, Jul 12, 2012
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  18. Xenn0X

    Xenn0X Notebook Evangelist

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    Well my company takes around 100k per year of hardware from dell, i basicly told my account manager to get it done or i will go to HP.
    that worked just fine..
     
    Xenn0X, Jul 13, 2012
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  19. biobak

    biobak Notebook Enthusiast

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    I've complained about it at Dell management, but they don't care. They told me basically my complaint was useless because the manual states:

    The contents herein are subject to change without notice.
    © 2010 Dell Inc. All rights reserved.

    Like that would hold in court. Dell after sales sucks and so does their repair service.
     
    biobak, Jul 13, 2012
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  20. jd63636

    jd63636 Notebook Geek

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    I flashed my R3 to A08 the day I got it and installed the Corsair Performance Pro SSD and 750Gb Momentus XT. It has been running consistant SATA III speeds ever since. ;)
     
    jd63636, Jul 13, 2012
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