Please help me: M17x R3 DVD drive problem with glue

Hi... haven't posted in a while, but recently I've been having a fairly serious problem with my M17x R3 that I bought in June.

When I put in a brand-new blank CD in the drive to create a new music CD, I noticed that the CD wouldn't come out initially. After it tried to eject several times, it finally came out and I inspected the CD itself... to my surprise, there was some type of "glue" on the CD... and the music CD wasn't successful in copying. I inserted another blank CD to copy again, and it had a smidge of glue... CD worked fine.

I tried putting in a CD I didn't care about 3 hours later. It took a couple of attempts for the CD to eject, and the CD came out with a lot more glue than before.

I did buy an extended 3-year warranty plan, but I live in Japan. I'm wondering how I can go about fixing this, given my situation. Also, I'm wondering if this "glue" melting from the inside is the same "glue" I heard about that holds the media bar onto the unit?

I'm really glad I didn't put in any Blu-Ray discs or DVDs that I really care about.

 

wow this is the first i've ever heard of this. Sounds like you're gonna need a new DVD drive. No way around it. Call up tech support and you'll ship it to the nearest depot

 

Yeaahh.. Glue, or any other fluid material from an Blu-ray writer.. Thats actually NOT "possible "to happen.
The only thing that could come into my mind, is that something in there is melting during the burning-prosess, but thats still an "NO WAY!" argument.

Either how, just ship it to dell and they will give you a new drive. I'm pretty sure they would give you an new drive based on that problem, even if you're 10 years out of warranty..

Good luck,
- Scott.

 

Dell's warranty is international so give them a call.
WOW! I really want to know what exactly is it.

 

Wow...that's a NEW one!