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    Power adapter problems.

    Discussion in 'Alienware 17 and M17x' started by Blazertrek50, Jan 31, 2015.

  1. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    I cannot get my Alienware 17 to recognize the power adapter that came with it. It still powers it but does not charge it. Can someone please advise?

    Thanks :)
     
    Blazertrek50, Jan 31, 2015
    #1
    Papusan likes this.
  2. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    I did take the battery out for 30 minutes and that didn't help.
     
    Blazertrek50, Jan 31, 2015
    #2
  3. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Try your Alienwere 18 ps
     
    Papusan, Feb 1, 2015
    #3
  4. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    Yes my alienware 18 power supply does work, however...
     
    Blazertrek50, Feb 1, 2015
    #4
  5. TomJGX

    TomJGX I HATE BGA!

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    Yeah looks like the 240W one is dead... You can use the 330W one.. it's perfectly fine to do so..
     
    Last edited: Feb 3, 2015
    TomJGX, Feb 1, 2015
    #5
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  6. Alienware-Wasserman

    Alienware-Wasserman Company Representative

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    If you want, you can send me your Service Tag (The 17's) via PM so I can take a look at the Power Supply and see what we can do for you. :)
     
    Alienware-Wasserman, Feb 3, 2015
    #6
  7. MogRules

    MogRules Notebook Deity

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    Chances are the wire in the sheath that carries the signal informing the laptop that is a verified Dell adapter has been damaged and the laptop no longer recognizes the adapter as an official dell adapter. The adapters are stupidly fragile if you wrap the cord around the brick or tug on the cord at all. I have gone through several adapters due to them failing in this manor before I realised what was causing the issue. My current one is holing up well but I treat it like a piece of fine china so that the cord takes absolutely no unnecessary strain.
     
    MogRules, Feb 3, 2015
    #7
  8. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    Thanks, I will do this tonight :)
     
    Blazertrek50, Feb 3, 2015
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  9. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    How does one "PM"?
     
    Blazertrek50, Feb 5, 2015
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  10. Meaker@Sager

    Meaker@Sager Company Representative

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    Go to his profile, click on information and then "start a conversation". It's a bit convoluted really.
     
    Meaker@Sager, Feb 5, 2015
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  11. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    Yeah that is what I did, wasn't sure that was what he meant, but thanks.
     
    Blazertrek50, Feb 5, 2015
    #11
  12. Meaker@Sager

    Meaker@Sager Company Representative

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    Yes before the recent migration it was a "private message"
     
    Meaker@Sager, Feb 6, 2015
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  13. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    I ordered a new 330w power adapter so I could use it for both laptops.
     
    Blazertrek50, Mar 15, 2015
    #13