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    Problem Innstalling IDT Audio Driver

    Discussion in 'Alienware 17 and M17x' started by [email protected], Jan 16, 2014.

  1. jerrynmn1@aol.com

    [email protected] Newbie

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    I have an Alienware M17XR3 using windows 7 64 and A12 bios. Current updated version of IDT 92HD73 audio driver was working fine. Had to reformat HD and now whenever I try to install the IDT 92HD73 software I get an error "Hardware detected is not supported by this software. It refuses to install the software. I know this software originally worked and installed previously without a problem. I have tried everything that I can think of but the installation will not install. Please, does anyone have ideas as to what I can do or a different software to install. Thank You.
     
    [email protected], Jan 16, 2014
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  2. j95

    j95 Notebook Deity

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    Enter the BIOS (F2) and verify that the 'Integrated sound card' is enabled.

    Try this M17XR3 Windows 8 / 7 IDT Driver v.6.10.0.6421 Maxx Audio 3 + Quality

    or
    -> Re-install version 6330.
     
    j95, Jan 17, 2014
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Are you downloading it from DELL.com?
     
    Alienware-L_Porras, Jan 17, 2014
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  4. jerrynmn1@aol.com

    [email protected] Newbie

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    Thank You for the suggestions. Still same install error. My Bios is A12 and the integrated hd audio device is set as enabled. i have done a regedit of IDT with nothing found to delete. There is no IDT folder in windows programs/features. I am trying to install the IDT file "Audio_IDT_W8_X02_A00_Setup-CGH70_ZPE.exe" from the link at the previous notebook review thread. Is this the correct file to install or is there a different one I should be installing???? I am also trying to install the IDT 92HD73 and all give me the same error "Hardware detected is not supported by this IDT software. I am getting sound but it sucks, very tinny, low, and nothing close to how it used to work with the IDT software program installed. It's driving me nuts. Help!!!
     
    [email protected], Jan 17, 2014
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  5. j95

    j95 Notebook Deity

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    Device manager -> Show Hidden devices -> uninstall Windows Audio Drivers/if any 'Delete the driver software for this device' -> Action/scan for hardware changes -> reboot -> download Driver Details | Dell US
    Extract drivers using 7-Zip -> driver folder-> run setup.exe.
     
    j95, Jan 18, 2014
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  6. jerrynmn1@aol.com

    [email protected] Newbie

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    J-95-Still same error. Thank You anyway. I did a clean reinstall of windows 7 64 and the IDT Audio_IDT_W8_X02_A00_Setup-CGH70_ZPE.exe. file installed perfectly. The program is installed and sound is much better. Something must have conflicted with the install previously, I guess we'll never know what it was. I appreciate your help
     
    [email protected], Jan 18, 2014
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  7. jham0692

    jham0692 Newbie

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    Try this ! Realtek High Definition audio Driver! it works fine for me
     
    jham0692, Jul 11, 2014
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