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    Problems with Bluetooth on M17xR3 Windows 8

    Discussion in 'Alienware 17 and M17x' started by Hidetoshi, Feb 12, 2013.

  1. Hidetoshi

    Hidetoshi Newbie

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    Hi,

    I just updated my M17xR3's OS to Windows 8. Everything went well except for the bluetooth driver installation.

    I finally found the windows 8 drivers from the dell website but halfway through the installation, they asked me to press the wireless switch to activate the bluetooth service. I did as told but nothing happened. Device manager also showed nothing related to bluetooth. The driver was supposed to install bluetooth but yet wanted me to flip on a switch that does not work cause bluetooth is not installed.

    Can someone advise me on this?

    Thank you.

    could it be that my bluetooth device is not detected?
     
    Hidetoshi, Feb 12, 2013
    #1
  2. jiggymf

    jiggymf Notebook Evangelist

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    Is your OSD working, or maybe you need to install this also?
    If you didn't install OSD yet, then I think your OSD buttons (like wireless) might not work correctly.

    If you go into Device Manager, how many unknown devices or devices with an exclamation mark do you see?
     
    jiggymf, Feb 13, 2013
    #2
  3. sigan

    sigan Notebook Enthusiast

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    Looks like you have not enabled bluetooth via OSD (hardware button), via BIOS (you can check whether it is enabled) and Windows 8 (it has it's own "airplane mode").

    Also there is thread in official dell support forum, Windows 8 Driver Request Forum for Unsupported Systems - Laptop General Hardware Forum - Laptop - Dell Community

    There is updates for Dell Bluetooth Drivers (we have 375 model, copy-paste):

    • For systems with Dell Bluetooth 355, 360, 365, 370, 375 and 380. Use the Bluetooth 380 Driver here: ftp1.dell.com - /folder00865420m/1/
    There is also a Broadcom Bluetooth Update here: http://www.broadcom.com/support/blu...www.broadcom.com/support/bluetooth/update.php
     
    sigan, Feb 13, 2013
    #3
  4. j95

    j95 Notebook Deity

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    yeah that's version 12.0.0.2200 this one is the latest v.12.0.0.4300 http://downloads.dell.com/FOLDER01052616M/1/Network_Application_C71DK_WN_12.0_A02.EXE added here http://forum.notebookreview.com/ali...dows-8-clean-install-drivers.html#post9065543
    Thanks man.
     
    j95, Feb 13, 2013
    #4