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    R2 wrong display?

    Discussion in 'Alienware 17 and M17x' started by brooks93, Jun 26, 2012.

  1. brooks93

    brooks93 Notebook Consultant

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    I had 1900x1200 WUXGA display. They just replaced it and now all I can get is 1400x900.

    its coming up in device manager as a generic monitor. I don't remember what it was before.

    any idea's or did they install the wrong display?

    Thanks Kelly
     
    brooks93, Jun 26, 2012
    #1
  2. radji

    radji Farewell, Solenya...

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    Wrong LCD.
     
    radji, Jun 26, 2012
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  3. brooks93

    brooks93 Notebook Consultant

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    thats what I was afraid of.
     
    brooks93, Jun 26, 2012
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  4. radji

    radji Farewell, Solenya...

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    Call 'em back. Give 'em hell!
     
    radji, Jun 26, 2012
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  5. brooks93

    brooks93 Notebook Consultant

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    new display on the way. hopefully they send the right one this time. on the bright side I can still use it
     
    brooks93, Jun 26, 2012
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  6. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    I hope so too, Brooks.
    Here are the part numbers you should see for the 1920x1200 panels:

    - Dual CCFL panel 1920*1200 (1200p) - R610K€170CT - DELL G517T
    - RGB panel 1920*1200 (1200p) - K1NFP€170CT - first RGB version - SEC5443 - DELL 0CWMH
    - RGB panel 1920*1200 (1200p) - J2CY8€170CT - second RGB version - SEC5443 - DELL 0CWMH
     
    katalin_2003, Jun 26, 2012
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  7. brooks93

    brooks93 Notebook Consultant

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    this is what is says they have sent


    Part Number Quantity Description
    RP6JR 00001 ASSEMBLY...,LIQUID CRYSTAL DISPLAY...,17WUXGA,M17X10
    N6JFP 00001 ASSEMBLY...,CAMERA...,2M,D-MCPHN,M15X

    putting the bios at A10 modded wouldn't have done this would it?

    ran hwinfo64 and it says the monitor is samsung unknown model:sec5442

    monitor name manf: 170BT [dell p/n U519k]
     
    brooks93, Jun 26, 2012
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  8. radji

    radji Farewell, Solenya...

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    No. The LCD declares its maximum resolution to the system, not the BIOS.
     
    radji, Jun 26, 2012
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  9. brooks93

    brooks93 Notebook Consultant

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    ya I just looked up that dell part number and its the wrong display. Go figure.

    thanks for the help guys. Much appreciated
     
    brooks93, Jun 26, 2012
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  10. radji

    radji Farewell, Solenya...

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    So they sent the wrong one again?
     
    radji, Jun 27, 2012
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  11. brooks93

    brooks93 Notebook Consultant

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    no. don't know that yet. looked up the part number on the one they put on and its the wrong one. from what I can tell the one coming this time is right per the part number but will no for sure friday or so.
     
    brooks93, Jun 27, 2012
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  12. brooks93

    brooks93 Notebook Consultant

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    replaced the monitor yesterday and I got my 1900x1200 back. Now I have one stuck pixel. I got another year of warranty so I guess I will just keep an eye on it.

    Thanks for the help again.
     
    brooks93, Jun 28, 2012
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  13. radji

    radji Farewell, Solenya...

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    Damn. Can't catch a break can ya?
     
    radji, Jun 28, 2012
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  14. Alienware-Frank_L

    Alienware-Frank_L Company Representative

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    If you do get more stuck pixels please let me know, I'll make sure to help.
    You might find it easier sending me an email with the right part number; I will just double check the part and create the replacement.
    Just keep it in mind, here is the email: AWSocialMedia at dell.com , make sure you add my name to it.
     
    Alienware-Frank_L, Jun 28, 2012
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  15. brooks93

    brooks93 Notebook Consultant

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    Thanks Frank. I will keep this info handy if I see more. right now its only one towards the upper right corner so its really not in the way.
     
    brooks93, Jun 28, 2012
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  16. cccplus

    cccplus Notebook Consultant

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    i had an annoying red stuck pixel near center of rgb. had them replaced it for me. alienware service is top notch.
     
    cccplus, Jun 28, 2012
    #16