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    R3 will not boot with dimms in slots 2 and 4

    Discussion in 'Alienware 17 and M17x' started by harry1511, Oct 21, 2012.

  1. harry1511

    harry1511 Notebook Enthusiast

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    Just got back from holiday and was greeted with a black screen and 4 beeps when I stitched on my mx17. I swaped out all the dimms and the laptop boots fine with each one on its own in slot 1. However as soon as I use 1 and 2 I get the 4 beep memory error, same issue if I try and use slot 4. Laptop boots fine with any combination of dimms in 1 and 3, can't seem to find any similar threads with these errors. Does anyone have any ideas before I run the costumer support gauntlet?
     
    harry1511, Oct 21, 2012
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  2. bigtonyman

    bigtonyman Desktop Powa!!!

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    sounds like bad mobo controller or bad DIMM slots if the ram itself runs fine. Sounds like you might need a new mobo to me, but I'm not an expert in the RAM troubleshooting area so maybe someone else can give you something to try. :)
     
    bigtonyman, Oct 21, 2012
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    How many modules do you have? Can you test the 4 of them with one?. If the issue persists with that config probably the RAM slot got faulty and you will need a replacement. If that's the case please send us an e-mail to [email protected] with your service tag, phone and a brief description of the issue and we'll get back to you ASAP.
     
    Alienware-L_Porras, Oct 22, 2012
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  4. harry1511

    harry1511 Notebook Enthusiast

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    Thanks I've sent the email is that enough to get the ball rolling? I should have got this started days ago just checked my warranty and it ends tomorrow talk about cutting it fine. thank you for answering never heard of a company rep answering forum questions before thank you.
     
    harry1511, Oct 22, 2012
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