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    R4 won't boot (black screen)

    Discussion in 'Alienware 17 and M17x' started by DuncsGTi, Jan 21, 2013.

  1. DuncsGTi

    DuncsGTi Notebook Enthusiast

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    My r4 just blue screened and now won't boot up, after the alienhead it just comes up with preparing automatic repair then stops on a black screen with the cursor still active. I can't get to safe mode with shift f8 either. I am running win 8 and 13.2 beta. I think it is gpu driver related but as I can't get into safe mode to roll back to 13.1. Any ideas?
     
  2. Joe85

    Joe85 Notebook Deity

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    If you have an unlocked BIOS, you could disable the PCI express graphic so that the machine will boot on the integrated Graphics only, then uninstall all AMD drivers, restart re-enable the PCI express graphics in BIOS and install Dell drivers, then the 13.1's.

    Warning, you may brick your laptop doing this, so read up on blind flashing your laptop before attempting anything like this.
     
  3. shinji257

    shinji257 Notebook Deity

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    Did you by any chance install VMWare Player? If not can you indicate what applications you installed or removed between when you booted to when you shutdown/rebooted?

    The reason I mention is because I had a similar incident with VMWare Player today. It was not the fault of the video driver though. The stop code ended up being 0xc000021a which is a Fatal System Error. You can resolve it by doing a system restore. Yours may need to be done from the DVD though so be ready for it.

    If your bios is in RAID mode you may need to load the driver manually if it acts like Windows 8 isn't on the computer.
     
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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