Replacement M17 Seems Lesser Quality

Mkelliny, thanks man. Me too. I'm just as tired of griping as everyone else is tired of listening - I promise, lol! And hey, I LOVED my R2 when it worked right for the first couple of weeks... it was the nicest machine I had ever owned. If they would give me a brand new R2 - I'd be happy. I don't want or expect upgrades. I don't think I deserve the m18 or antying like that - if they can give me a brand new working R2 - I'll gladly take it. But obviously if it comes down to refurbed R2 or new R3... refund please! lol

As far as techs go, I read your story back in the day... I couldn't believe it. had me horrified when they sent the first one out here, lol... luckliy this guys was awesome and did a great job. That's why I refused to send my machine in to their service dept... I'd rather have this guy work on it so I could watch him. The only thing that was bad is that the plastic plate got damaged both times he opend it up. The plate where with the mouse touchpad... theres like no way to get it off there easily so he had to use some sort of tool on it and there these really tiny little knicks in it from the tool. The second time it went back it - it won't even seat right. I think that's mostly design flaw. They are designed to be pulled apart over and over. Like a car... once it comes apart, it never goes back together like it was in the factory. Sad but true. Thats why I got my first replacement. Now this machine after a month old is now full of refurbed parts and I still don't have my second video card. It's a nightmare man.

Yeah, I'll give you that much. I was just using the dual slots as an example more or less. Just kind of making the point that if there were other cards that could be used - it's possible however unlikey - still possible and with the R3 obviously IMpossible no matter how you look at it, lol.

 

Well, I called again today and got nowhere. I had a tech managers number and tried calling him and he said he agreed with me, and said he'd see what he can do. The other tech rep's I talked to said they couldn't do anything, said it was either the r3, or a refund. It blows my mind that instead of making things right, they'd give me a full refund and lose out even more money. Oh well, we'll see what happens with the tech manager, and if in the end I'm left with my hands in the air, I'll get a refund and buy a different computer.

 

OMG dude... take the refund!!! I've been BEGGING for a full refund! Just take the refund and then order a new PC - it will go much smoother and fast, I promise. And you can call Tech Support to order the new machine - they will be happy to assist because they get a kickback on the sale and they should be able to pull up your history and se that you've been hosed in the past and they will give you a discount of up to 20%. That's the max and not common, but maybe if you find the right guy and push hard enough... if you get anything over 10% though, you're doing really good. 5% will cover all your taxes and stuff. 10% will cover taxes and an extended warranty. 17% will cover a 4yr advanced warranty. I've been doing the math for a few days now. It depends on what you get of course - but that's it in a nutshell.

 

Ya, the guy gave me a case number for the refund. When I checked the case number it was there and in progress. I checked the next day and he was deleted.

 

The M18x is what you should be getting for the r2 replacement, the R3 is not the true replacement. If you can get a refund, get it and throw it on the M18x, hecht tell them that is what you intend to do since its the actual replacement and ask them to work with you on the price. Or try to get a good rep to work with you.

I wish you the best of luck, though the way dell has been lately, I doubt you will get real help, but I am hoping you do get some help and make sure you get that extended warranty.

 

Interesting... what's the updsate now???

Thanks man. I finally got my issue resolved... as you've already noticed from my thread but for others that may not know... now they do, lol. Anyways, it was a tough battle but it's finally over.

 

The only thing I can suggest if your getting nowhere with the normal support is that you email Mr Dell directly giving full details of the case including any case reference numbers you've been given. From my experience you get a call back from the executive team within 24 hours and they always usually resolve the issue.

 

Now that's an interesting thought... how the heck do you just find Mr.Dell's email addy? lol

 

I can tell you guys right now (and there are others that will testify to this, I am sure) but when discussing a replacement FROM an M17x R2, Dell WILL NOT offer you an M18x (unless you are extremely lucky and have had just cause to be offered one - very very rare afaik).

They see the replacement to the R2 as being an R3. We all know that this is not a reality given lack of dual gpu support, full aluminium casing etc etc.....no matter how hard you try and justify it to them, you wont get one. I know of several NBR memebrs who have tried.......one or two have had really shocking experiences and HAVE been offered an M18x (I am not at liberty to say who) but Dell simply dont see M18x as an option - its a new line to them, bigger, better so not a like for like replacement.

So, anyone here "hoping" for an M18x from their R2, be warned, its more than likely not going to happen. Best thing you can do if you are in these circumstances and Dell offer it, is to take a refund and start over.

I know, I have more or less just agreed to do exactly this. I will be free from my worrysome R2 and I can look to buy whatever or wherever I want to....get a good rep and your on your way to that M18x that Dell probably will NEVER offer you anyway!

Good luck to all of you having problems, hope they get sorted!

 

No new updates really to speak about right now, just getting more of the run around from dell. They better hurry I only have 50 days left on my warranty.

 

Woah only 50 days? Dude, you better get on it man... hello!? Almost 7mo of grief here! Dang, I'm worried for you bro. Let me know if I can help.

 

If you can get the refund, you should definitely try to get it. If not, I would just bite the bullet and get the R3. Just try to get as much crammed into it as possible to make up for it.

It's not fair, I agree, as the R3 wasn't meant as a replacement for the R2, but it's not worth fighting over if there's a chance you could lose the chance to get any replacement. While I agree you should always be happy with what you're getting, if you screw around too much, they're likely to just bs you around until your warranty runs out, then you're out of luck.

 

Forget that, if they drag this on that long and my warranty runs out. You better bet I'll be on the phone every day 24/7, until something is done about it. I could see if I wanted to bring up the issue after my warranty, but because they want to take their time and bs around the point, then whatever.

 

As far as I am aware forum rules prohibit me from posting it, if you google for it though you will find it. Providing you write a properly worded out letter to them they usually respond with a good solution - these were the guys who got the UK price of the R3 lowered from the ridiculous 1799 down to 1499!

 

Or you can just PM me and I will dish it out LOL - actually, in all seriousness, emailing Mr Dell is the last resort but a very good one - it will put you in touch with Dell Executive Customer Resolutions Team who deal with all the "serious" issues.....as it goes, they are the "last stop saloon" for reconcilliation.

Well worth a punt i fyou have problems. I ve used it a few times to good effect.

 

Conrad, follow-up posts here please. We have a dedicated thread for issues with obtaining warranty work/replacement issues.

http://forum.notebookreview.com/ali...placement-systems-warranty-repair-issues.html

Thanks.