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    Restocking Fees

    Discussion in 'Alienware 17 and M17x' started by comando_victor, Jul 17, 2011.

  1. comando_victor

    comando_victor Notebook Enthusiast

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    "Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax."

    Hi guys, i ordered a m17xR3 with an AMD RADEON 6970M and i want to change it for a 6990M.

    My notebook is in "final process" and thay cant add 6990M in the middle of the process right now(said by Dell).

    So i read here that i can call for a full refound(since i have 21 days to do it by the time i receive it) and than re-buy it with the upgrade that i want with no aditional cost beside the upgrade itself and my return shiping.

    But while reading Dell Returning Policy i saw that "Restocking Fees" term and i never saw anyone talking about it around here.

    So my question is:

    Will they really charge this fee since the notebook is not damaged and i just want an upgrade within 21 days(actually day 1)?

    They use do it?


    Thanks a lot guys
     
    comando_victor, Jul 17, 2011
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  2. esteve

    esteve Notebook Geek

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    No, I've never heard of restocking fees added to a laptop in the first 21 days. You will get your full refund!
     
    esteve, Jul 17, 2011
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  3. Jas71

    Jas71 Notebook Evangelist

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    If they try to add it, tell them you are returning it because you plan to upgrade and the fee should be waived.
     
    Jas71, Jul 17, 2011
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  4. Simplified

    Simplified The Most Awesome

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    A long time ago when I bought a M15x, it came dead on arrival (DOA). I returned it to reorder because they did not want to replace it (I refused a repair as this was a brand new machine).

    I was charged a restocking fee of 350 SEK (50$) which was the standardized restocking fee for all systems here in Sweden regardless of the price. It may be different in US though.
     
    Simplified, Jul 17, 2011
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  5. esteve

    esteve Notebook Geek

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    As a US example, I just replaced an XPS 15 2 days after it arrived because I forgot to upgrade the screen and realized what a mistake I had made.

    No fees were applied.
     
    esteve, Jul 17, 2011
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  6. gallifrey

    gallifrey Notebook Enthusiast

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    Yes Dell can charge restocking fee's however most agents will waive it, just try and be polite when you call.
     
    gallifrey, Jul 17, 2011
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  7. esteve

    esteve Notebook Geek

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    or hangup, rinse, repeat until results are desired.. Or just mention the fact your buying another when you get the refund
     
    esteve, Jul 17, 2011
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  8. comando_victor

    comando_victor Notebook Enthusiast

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    Thank you guys for the feedback.
     
    comando_victor, Jul 18, 2011
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