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    Restocking fee - exchanging R2 for R3

    Discussion in 'Alienware 17 and M17x' started by youven, Jan 9, 2011.

  1. youven

    youven Notebook Guru

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    I ordered an M17X R2 on Dec 31st and it is still in production. Depending on the specs of the M17X R3 (fully revealed tomorrow), I might decide to go for it. I would like to know if it is possible for me to cancel my current order and place an order for the R3 without incurring a restocking fee.
    I am aware of the 21 day return policy, but I have seen contrasting info on this forum regarding the restocking fee. Some have mentioned that there is no restocking fee if i cancel my previous order and immediately order another system (done within the first 21 days).
    I would very much appreciate clarification on this.
     
    youven, Jan 9, 2011
    #1
  2. dave-p

    dave-p Notebook Deity

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    There should be no re-stocking fee if your purchasing a R3 in place of the R2.
     
    dave-p, Jan 9, 2011
    #2
  3. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    Even if you won't purchase the R3 there shouldn't be a restocking fee as long as you're in the 21 day return perioud but Dell will try to convince you to keep the rig.
     
    katalin_2003, Jan 9, 2011
    #3
  4. youven

    youven Notebook Guru

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    great, thanks for the replies guys.
     
    youven, Jan 9, 2011
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  5. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    No problem hope you do the right suitable choice for you!
     
    katalin_2003, Jan 9, 2011
    #5
  6. youven

    youven Notebook Guru

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    me too. can't wait to see the customizable options available on the R3 tomorrow.
     
    youven, Jan 9, 2011
    #6
  7. CptXabaras

    CptXabaras Overclocked, Overvolted, Liquid Cooled

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    If i were in you i would keep the R-2..
     
    CptXabaras, Jan 10, 2011
    #7
  8. debaucher

    debaucher Notebook Deity

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    Same as above ^^ unless you really don't want dual gpu's and prefer a slightly lower resolution. (or REALLY want 3D )

    D.
     
    debaucher, Jan 10, 2011
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  9. youven

    youven Notebook Guru

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    will defo keep the R2 over the R3 after seeing the features offered on the Dell Uk website
    unfortunately news about the M18x has put more doubt in my mind...
     
    youven, Jan 10, 2011
    #9
  10. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    honestly there will always be better someday,the world of technology won't stop even after the m18x so the trick is you have to say " i want this one because it suits my needs".
     
    katalin_2003, Jan 10, 2011
    #10
  11. BatBoy

    BatBoy Notebook Nobel Laureate

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    Contact customer service and discuss the process with them.
     
    BatBoy, Jan 10, 2011
    #11