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    Restore to Factory settings? Alienware M17x R4

    Discussion in 'Alienware 17 and M17x' started by gategod, Nov 12, 2013.

  1. gategod

    gategod Notebook Guru

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    Please help?

    I just bought an Alienware M17x r4 online, used, and the person left their account on it... password protected of course...

    And I don't know how to restore it to the factory settings to get the account off of the system. I've put in the Windows 7 disk, turned it on and off, mashed f8 f9 f12 whatever but nothing to restore to factory settings.
     
    gategod, Nov 12, 2013
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  2. Jessbobsquarepants

    Jessbobsquarepants Notebook Guru

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    Try pressing the F8 key at the bios and keep tapping it repeatedly to see if the laptop has a recovery partition on it .
     
    Jessbobsquarepants, Nov 12, 2013
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  3. gategod

    gategod Notebook Guru

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    That's not doing anything... I don't think.
     
    gategod, Nov 12, 2013
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  4. Jessbobsquarepants

    Jessbobsquarepants Notebook Guru

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    The best thing for you to do would be full re-install of windows . I prefer to do it through USB because it seems to do it quicker . You also have to follow a driver install list for the machine too . I will have a look around NBR and get the list for you .

    Usb Tool
    Microsoft Store
    Full Re-Insall guide for Alienware
    http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=gen&docid=549172
     
    Jessbobsquarepants, Nov 12, 2013
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  5. gategod

    gategod Notebook Guru

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    When I do the f8 to repair etc. it takes me to a place that first wants what language to be in, then takes me to System Recovery Options where it wants me to log in... but I don't have the account password.
     
    gategod, Nov 12, 2013
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  6. Jessbobsquarepants

    Jessbobsquarepants Notebook Guru

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    Jessbobsquarepants, Nov 12, 2013
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  7. gategod

    gategod Notebook Guru

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    I guess I'll contact them! Thanks!
     
    gategod, Nov 12, 2013
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Let us know how it goes, as suggested above... the only 2 routes are a clean install or contacting them. I guess trying to contact them is easier than a clean install.
     
    Alienware-L_Porras, Nov 13, 2013
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  9. IanC

    IanC Notebook Evangelist

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    I would still go for the clean install route, you don't know what the previous owner had installed and then removed....
     
    IanC, Nov 13, 2013
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  10. gategod

    gategod Notebook Guru

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    I managed to get everything working now.
     
    gategod, Nov 13, 2013
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