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    Restore with AlienSpawn Issue

    Discussion in 'Alienware 17 and M17x' started by sms1295, Sep 2, 2012.

  1. sms1295

    sms1295 Notebook Enthusiast

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    I have my uSB drive in and I restart the PC

    I hit F8 and get the Advanced Boot Options, but my screen doesn't show 'Repair your Computer' like the document.

    I select the "Last Known Good Configuration"

    The screen is the "keyboard language" screen which I click Next

    I get the System Recovery Option where I select 'use an image you created' and hit next.

    Before I'm taken to the next screen, I get the message "An internal error occured" the system cannot find file
    (0x80070002). I hit ok.

    I'm then taken to the System Recovery Tool screen where I select 'AlienRespawn Restore and Emergency Backup' which
    gives me error "Error 0x40011002000010c).

    Any help would be appreciated.

    sms1295
     
    sms1295, Sep 2, 2012
    #1
  2. radji

    radji Farewell, Solenya...

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    Well I know the (0x80070002) is the stating a file/folder is missing. In the case of AlienRespawn, it could be looking on the recovery partition for the backed up data and then spits out the error when it doesn't find it. Not sure about the Error 0x40011002000010c. Couldn't find anything online, you may have to contact Alienware to find out what that error code relates to.
     
    radji, Sep 3, 2012
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  3. sms1295

    sms1295 Notebook Enthusiast

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    Thank you for your reply. I found online the same info you did too. I gave up trying to do the AlienRespawn and tried a clean install. I ran into another issue with the clean install with the Win 7. I plan to post that in another thread this week.

    Thanks again for responding,

    SMS1295
     
    sms1295, Sep 4, 2012
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  4. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Alienware-Luis_Pardo, Sep 4, 2012
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  5. sms1295

    sms1295 Notebook Enthusiast

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    I made it to where I got the message ‘Setup is checking video performance”. The install hung at that point for over an hour and I just shut down. Tried a couple of other times getting to different place of the install. I even reformatted the SSD before my last attempt which hung at the message ‘Setup is preparing your computer for first use’ for an hour, so I’ve given up for now. Any suggestion at this point would be appreciated.
     
    sms1295, Sep 4, 2012
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  6. radji

    radji Farewell, Solenya...

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    Someone else got the same symptoms when doing a clean install. He was installing a new SSD (its in another thread). I can only recommend you try running windows setup again with the integrated graphics enabled to see if that works, or disabled if it was enabled thru the previous setup.
     
    radji, Sep 4, 2012
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  7. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Send us an email at [email protected], include your service tag and a link to this thread.

    I'll dig up your case and contact you soon
     
    Alienware-Luis_Pardo, Sep 5, 2012
    #7