Scratch sound while some apps are starting

Hi.
I was "forced" to open this thread because i want you guys please help me with this; this is a new machine (replacement), i format it and then reinstall win7, i using now ATI CCC 10.10 in this card:

http://i51.tinypic.com/2uxxs8w.png

http://i51.tinypic.com/2evwacj.png

Those pictures are just in case; when i tried to open a heavy app i can hear like a stutterin or sound scratch, is like if the machine is being intercepted by something, dont know how tto explain, i dont know if this is about video or what, i recorded a video playing a song on iTunes 10, here is the result, you can see that after some clicks to accept top open GPUz what i got

YouTube - 28102010104

Thanks for your help

 

Hmm, I would guess that it might be a latency issue. Can you duplicate the situation running "DPC Latency Checker" and see if it spikes when the application is opened?

 

DR is on the right track - problem you describe sounds interesting to say the least. Can you post back specific steps (what 'heavy' app and what are you doing). I'm sure others will try to reproduce to assist you.

 

Thanks for your help guys, but i dont like to read this is an interesting case, this is an R2, why this happen in here !!; Ok, i just did the DR suggestion and this was what i got

This was playing youtube, itunes 10, and trying to open another software



This one was while i was openning a bucnh of apps, including itunes, i also did it playing a track and opening all those apps you see there



This one was just playing music and starting GPUZ (but this time i didnt hear scracthing or something like that)



Now i will test runing a game, thanks for your help

Edited: This one was playing COD4, playing music in the backfground and another software running such tweetdeck, no red spikes at all (confused)



Thanks fellas

 

Bump !! (sorry, any ideas)

 

Well, its not DPC latency. None of those screen caps of the checker would cause/indicate an audio issue.

So, again I'm going to ask you -

Can you post back specific steps to reproduce (what 'heavy' app and what are you doing)?

Is this intermittent or can you reproduce it 100% using a set path of steps?

Have you updated your audio driver at all using either the current dell version or another version from the wild? What is the driver version installed?

Have you installed any codec packs?

Is the audio issue confined to audio playback (mp3) or is it happening with windows startup, in-game audio, etc.?

Still reproducible if you disconnect any external devices (USB mouse, bt devices, etc.).


In order to troubleshoot this, going to need lots of background info.

 

Thanks dude:
Well, what i do is, with itunes playing songs and using tweetdeck and firefox i dont get scratchers on the sound or playback, well, till now i dont hear them, also, i ran the DPC but nothing, i left this running around 30 minutes, nothing happen
I did other test, it was kinda harder, i was playing songs, running tweetdeck, firefox, so, i opened the dpc checker and i start to open a bunch of applications, such photoshop, all the office suite, video converters, ipod managers, skype, msn, CCcleaner, I've also try to convert videos while all those programs still running, also made and clean with ccleaner and got nothing, no red spikes, with all those programs opened i start COD4 and nothing.

I closed all that and start to play music on itunes, i did open the DPC checker and i went to GPUZ, this one show me a big red spike (two or 3), i also got the scratching sound, only happen with GPUZ, also, when i tried to install a heavy software (sorry, but i cant remind which one gave me that, and was just once, not with all the software, cause i did install photoshop playing music and nothing happens)

Thanks for your invaluable help (edited because DR help me to figure oit the big big mistake LOL)

 

Yea, BatBoy, thanks for your nonvaluable help lol Just playing, I believe you mean invaluable lol nonvaluable has quite the opposite meaning. I'm just trying to have fun.

Anyhow, Have you noticed it at all before this? Did you recently change drivers, or anything on the system, maybe bios? And is it only when a specific program is opening? Does it happen with all programs or only a few? I havn't noticed that on my system, but I havn't used it for music much. If it's something like only when another program is opening, I really don't bother much as it doesn't really bother me, but intersting to know why it would happen though.

 

Sorry, was i meant was invaluable :$
DR, i just got that opening GPUZ, and as i said, installing othersoftware, which cant remind which one was it, but i cant try to find it out, normal usage is not there, also, i can play music in background playing COD.

I have this VBios http://i51.tinypic.com/2evwacj.png runnin on this card and CCC version http://i51.tinypic.com/2uxxs8w.png

I want to switch the drivers to see if that helps, because i wonder it could be because of the video drivers, cause it happen when programs like GPUZ which goes to "work" with the graphic card; i've checked into my resource CD and what i see there are just drivers for 4870, and no more

Thanks guys

Edited
I just did another test, to discard the player, i play music on windows media player and vlc and got nothing, once i open gpuz i got the scratch and red bars

 

Anyone think this guy should run some stress test on GPU, not to fix the problem lol but to see if that can reproduce the scratch sound.

 

Which other stress test dude ?, i have tested this with 3Dmark, Furmark and Pest (Performance software), of course, not playing music or so . . .

Edited: Playing music and installing Furmark and running it i dont got red spikes or scratches on the sound
Playing music and installing 3Dmark06 i got scratching once and red spikes (two)
I dont got scratches opening 3Dmark06, also, i dont go spikes or scratches running it

 

I dont believe what you are seeing is caused by the AMD driver or VBIOS however you may want to go back to the Dell issued 8.763 driver - I take it you already applied the Dell released VBIOS update?


Again,

1. Is this intermittent or can you reproduce it 100% using a set path of steps?

2. Have you updated your audio driver at all using either the current dell version or another version from the wild? What is the driver version installed?

3. Have you installed any codec packs?

4. Is the audio issue confined to audio playback (mp3) or is it happening with windows startup, in-game audio, etc.?

5. Still reproducible if you disconnect any external devices (USB mouse, bt devices, etc.)?

Sorry, but unless you answer the above q's I'm not sure where to start...

 

Thanks for reply:

I have installed the ATI CCC 10.10 - 8.782-100930m-106237C-ATI drivers version, and no, i saw the VBIOS at Dell site but i didn't went trough it, i have the Video BIOS Version: 012.019.000.006.036284

1 - This is not intermittent, just happen opening GPUZ and now when i was installing 3Dmark06, just installing, because while i was running the test nothing happen, neither when i open the software, no spikes, and no scratch, thats a Yes, i can reproduce it always if i open GPUZ (99%, just once time it didnt happen)

2 - I have installed the IDT 92HD73C1 Audio 6.10.0.6261, A03 (IDT High definition audio codec) and for the ATI high definition audio device i have the 7.11.0.7708, both drivers (all, chipset, etc) were downloaded from Dell site, two days ago, i did a clean installation of Windows 7 Home Premium

3 - No codec packs friend, i dont dig them so i dont use them (but if you have a good recommendation i will give a try in the act)

4 - No, its happen also while i tried to open GPUZ and playing *avi files on VLC media player, never happen in game (what i do for test the temps is open the GPUZ first, and them start the game, no bad sounds and no flickers at all on game

5 - Yes, it happens, i take off my only USB connected (USB gaming mouse) and it happens again when i opened GPUZ (For the record, the GPUZ version is 0.4.4)

Thanks so much for your help

 

(Again, sorry, BUMP)

 

Update: I just install the Dell ati drivers and flash my card with the latest VBIOS, the problem stills when i open GPUZ or this time when i was uninstalling "medal of honor" for test.

As a test i've disabled the WIFI but nothing, it happen again, i am now uninstalling the Audio drivers and reinstall them

Thanks god this is not in normal usage otherwise i wiil ask for a replacement and no deal with tech support trying to fix things without a clue, or should i call and ask for it ? Thank you guys

 

Update:

I tried to install the game benchmark for Tom Clancys and i figure out than one of the RAM is bad, i got this message trying to install that software



I take off that 2GB ram and test with only the 4GB, this time the software got installed and i got this OK message



I tried then to test the problem with the sound, i play music on iTunes and start GPUZ, still, so, i take off the 4GB memory from slot0 and changed this to slot 2 (or 1), but still
One thing is for sure, my 2GB RAM is bad, i need to ask for a replacement, hope they dont try to trick on me and now i don't have more ideas because, the video card seems to work ok, im getting average FPS on games and the temps seems to be normal, hitting 80 degrees after some usage on games, not like the ones i got before in my previous machine which were till 101 or more.

How can i test just the card and see if this is bad or not ? what can i do ? or should i live with this strange conditions ? Thanks for your suggestions

 

Update: I did format my laptop and start to install driver by driver including restart and stuff; the first thing i've installed was the chipset and that order; after every restart i test with media player playing some songs and got nothing scratch while i was starting GPUZ, same with IT audio drivers, ITE, IR, etc, no scratch; after i installed the ATI drivers (The last version offered by Dell and with the last Vbios for my card) i got the problem, the scratch came back while i was polaying music on windows mediaplayer and opening GPUZ, so,, this is hardware or software ? (please god be software ). Thanks guys

 

Cmagamez

Your worrying about nothing its normal to experience this while opening certain programs that monitor things like your gpu.If your music experience was constantly plagued with interference while monitoring the gpu then you got a problem.Enjoy your system .

 

Dude, i just finish to install Alcohol software, nothing was playing, just alchol installation, when this finish of install, this pop up the restart confirmation with the clasic Bip, and that bip got the scratch too . . . that bip is the system alert . . . but dont know, i want to do what you say, but i dont know if this is that normal, sorry if am being paranoic, but this dont happened on my previous system

 

totally normal for this to happen on all systems .If you have another system run the same programs /software it will be the same .Relax enjoy your R2.

 

Yeah, not really a problem in my oppinion either. You make a problem out of nothing, why would you start GPU-Z anyway if you want to ENJOY music, beats me... If you want to enjoy music or video, don't let anything run in the background or stress it....

Also what i don't understand... Why are you using a 4GB and a 2GB RAM stick? Shouldn't it be 2x3GB for Dual-Channel? Does the sound still scratch when you only use 1 of the RAM sticks? You would only need a RAM replacement then as everything else seems fine imo.

 

I dont know, well, it was not my choice to open GPUZ, i was listening music and i figure out the problem, the same with the others installations which give me this, my point its, this is a "high ended machine", which is not supposed to get that kind of bug without any explanation, i just cant understand why this happen, is not norml for me, even if you say that you can live with it, i can, but is quite annoying the fact taht you can get the max of this and need to stop something just to dont get that horrible sound, is my little opinion about it.

About the RAM, dont know man, i got one of 2GB and the other 4GB, and i dont sure if both then are ok, the 2GB is messed up, i know it because this was on Slot0 and the benchmark point me out than there was not enough ram, when i change it with the 4 GB (working with just that) this have not problem, gotta call to dell and see what thy say and pish them about; and yes, i got the scracth working with the single 4GB :/

 

Yeah, that 4+2 combo in RAM is not very clever IMO. RAM should be usually of the same type, same size and normally aswell out of the same production cycle, same goes for HDD's you want to set into RAID-mode, also same with Dual-GPU-Setup... Same thing of everything you wan to have it work together properly.

And if you already reproduced the error, which seems non existant if you only use 1 RAM-stick, then this is the culprit. You may want to either downgrade to 2x2GB or upgrade to 2x4GB, if there is no 2x3GB RAM available for laptops, i'm not in the picture that much. Hope it'll soon work out for you and that you can fully enjoy your system. Cheers

PS: Ask Dell what they think about that, you might want to ask them just for another 4GB Stick and replace your 2GB.

 

I had a "big" quarrel with two tech guys at phone today, they insist to use the Dell diagnostic to discard every problem on hardware, and i said them there will not any error, cause i've passing this before, they said they dont trust on third part software and i got really angry about, because thats not true, i got two video cards replacement using CPUZ and one hard disk replacement by using another software which they dont even know; so, i asked to talk with a supervisor and he ask em to put off the ram to check the number parts, and he saw what i was saying, those RAM's are not twins, one of them is Sandisk (2GB) and the other is Hyundai (4GB), he said that was not right, and he will send a tech with both rams, it cost to me 1 hour at the phone, very nice Dell.

Lets see how is the machine behaviour now with those new RAM's, and lets see if the tech they will send will accept the problem with the 2GB RAM, i dont know if this have influence into my sound problem, which also, i've notice now than when i use headphones pluged into the Jack for Bass (Number 6 in the user guide and, from the front of the machine to the back is the second9, if i take them off the sound just go away, i cant hear nothing, the solution was go to the device control and inactivate and activate them again . . . .

 

It is quite valid to have a 2GB and a 4GB stick installed. You can pretty much run any combination of 1GB, 2GB and 4GB sticks in the pair of memory slots and it'll work. All it means is that you end up running in single-channel mode, which is slower (but not enough to be noticeable in most applications).