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    Severe AC problem.

    Discussion in 'Alienware 17 and M17x' started by m17xr25870, Aug 21, 2011.

  1. m17xr25870

    m17xr25870 Newbie

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    My M17xR2 has always been slow to switch over to AC power, and the time between plugging it in and it actually saying that it switched to AC power became longer and longer. During that time, the computer runs extremely slowly- it's basically impossible to get anything done while it's like that.

    Now, it won't EVER switch to AC power, and it sits there with the icon still saying it's only using battery power. The percentage of battery life does not go down, but it goes into the ridiculously sluggish state.

    My power adapter can wobble around inside the computer some, so my guess is that I just need a new power cord.

    But could this be a problem with the computer itself? I want to make sure before I go buying a new cord or trying to deal with Dell support to get them to ship me a new one.

    Thanks

    --- and yes, I'm using A10 BIOS, have tried holding the power button for 30 seconds without the battery or being plugged in, and I have rebooted many times. The problem remains.
     
  2. Tweak155

    Tweak155 Notebook Evangelist

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    Is that detection strictly BIOS or is it in Windows as well? May need a fresh install if Windows controls any part of it.
     
  3. unclewebb

    unclewebb ThrottleStop Author

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    Run ThrottleStop and make sure your CPU is not throttling. The CMod and Chip columns in ThrottleStop should both be showing 100.0. If it shows anything less, that's throttling and you can use ThrottleStop to fix that problem.

    Some Dells use clock modulation throttling when your power adapter is not charging the battery properly so your computer will feel very sluggish like you are experiencing.
     
  4. LVNeptune

    LVNeptune Notebook Virtuoso

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    Dear Throttlestop man,

    Please hax sandy bridge so we can all haz throttlestops. Kthx ;)
     
  5. m17xr25870

    m17xr25870 Newbie

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    Thank you so much! ThrottleStop completely fixed the lagging problem.

    My computer still won't change to AC power or charge the battery, but at least now I can operate at full speed.
     
  6. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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