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    Shutdown Problem (Hanging)

    Discussion in 'Alienware 17 and M17x' started by jinda, Jul 5, 2012.

  1. jinda

    jinda Notebook Evangelist

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    Its not really a serious problem at all but I just hope I can fix it. Whenever I use my R3 for a long period of time, let's say overnight or the whole day and then shuts it down, it will just stay on the screen saying either "logging out" or sometimes "shutting down". So I am always forced to turn it off by long pressing the power button.

    It's always on for a long period of time so I always have this problem. So whenever I turn it on, its showing the "there was an error shutting down..." message and I always have to select start windows normally.

    I dont get this when just routinely rebooting from installation or removal of apps etc.

    Is there an easy way to resolve this? TIA!
     
  2. radji

    radji Farewell, Solenya...

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    Run Ccleaner and remove the temporary file (different from temporary internet files), and run Ccleaner's registry cleaner to clean your registry. See if that helps at all.
     
  3. jinda

    jinda Notebook Evangelist

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    I'll try this one, thanks!
     
  4. radji

    radji Farewell, Solenya...

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    Yup. I emphasize the removing of temporary files. For some reason they slow down the start up and shut down processes.
     
  5. jinda

    jinda Notebook Evangelist

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    Hi. I tried this last Friday and tested it over the weekend but I'm still having the same problem whenever the laptop is used for a long period. I tried shutting it down because I have to go somewhere and when I came back its still in the logging out screen. Then I tried again before going to bed and its the same the next morning.

    I want to try to restore from old settings but I'm not really sure when this started because I just ignored this before. And I hope to avoid clean installing because its gonna be a long process re-installing everything.

    I would do it if its really the only way but I'm just checking maybe there are some other suggestions.
     
  6. Banished Angel

    Banished Angel Notebook Consultant

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    I would just like to add that i'm having this same problem where the computer will stay at the Shutting Down screen, but never actually shut down. Although on my computer it's not just when it's on for long periods, but this appears to be random. Sometimes it will shut down and sometimes I have to manually power it down. How long the system has been on doesn't seem to be a factor.

    I tried Ccleaner without success.
     
  7. radji

    radji Farewell, Solenya...

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  8. jinda

    jinda Notebook Evangelist

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    Mine randomly show either "logging out" or "shutting down". Either way it stays there. Is it right to assume that when it reach the above messages, it means all apps are closed?
     
  9. radji

    radji Farewell, Solenya...

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    Not necessarily. Some windows system apps & services might still be running.
     
  10. Banished Angel

    Banished Angel Notebook Consultant

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    Mine always gets to the screen that says "Shutting Down". It will just hang at that screen and never shut down. If it is going to shut down it will do it within 15 seconds of that screen. If it takes longer than that it will never shut down no matter how long I wait.
     
  11. radji

    radji Farewell, Solenya...

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    And everything is up to date, yes (drivers, BIOS, etc.)?
    If yes, then we can try something a little more extreme.
    Go start->run-> and type MSCONFIG. Under the General tab, select diagnostic startup and click OK. Then restart, it can restart without incident right? When it boots up next time, it will only launch the basic services and system apps...like a partial safe-mode. Try and shut down then. If it shuts down fine, then it is one of the programs listed under startup or services tab. If not, then it's definitely something within Windows or a component driver (GPU, Wifi, LAN driver, etc.).
     
  12. Banished Angel

    Banished Angel Notebook Consultant

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    In the event that I can't resolve the issue is there anything wrong with manually shutting it down? Besides the obvious error message that windows did not shut down correctly upon the next boot does forcing the shutdown damage the laptop in any way? I've been having to do this a lot lately.
     
  13. jinda

    jinda Notebook Evangelist

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    Actually my Win7 is not updated to the latest SP. I did update last time but I was having a problem with Diablo 3. Its giving me the "not responding error" everytime I run the game so I restore the OS to previous state. Since then, I disabled the W7 update.

    I'm thinking this could be the fault. Part of me wants to do a reformat and clean install everything. I have a bit of an OCD with laptop errors, ignoring this one has been actually torturing me for quite sometime now :(

    Its just going to frustrate me so much if after doing a clean install and update on latest SP, it will still give me the same problem.

    I'll try your link first and if this doesn't solve it, I might just go for the clean install this weekend. Thanks btw.
     
  14. radji

    radji Farewell, Solenya...

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    Manually shutting down MAY cause data loss/corruption becuase the kernel doesn't unload all of the information that is held in the RAM.
     
  15. Megatony73

    Megatony73 Notebook Consultant

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    Did you ever have an issue where you lost power during a windows update or somehow had a shutdown occur while windows was updating? I mean before shutting down completely...not as the machine boots up. I had this problem because my machine (yes, it was very stupid of me) apparently became unplugged and I didnt notice. So it just died in the middle of a windows update.
    From that point on I would randomly get long (somtimes never ending) pauses when shutting down. I had to do a clean install of windows to get rid of it. Maybe that will help...but I would try all the other options listed so far FIRST.
     
  16. Banished Angel

    Banished Angel Notebook Consultant

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    I've never had my laptop die while updating. I'm really hoping to avoid a reinstall since I have 150+ gigs worth of games and I REALLY don't want to have to redownload all those. My internet is fast, but it isn't that fast... I've been searching around on google and while i've found many people with this problem, solutions are lot less common.
     
  17. radji

    radji Farewell, Solenya...

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    No, mine has never died during an windows update. I've shut down before and the shutdown screen say, "Windows is installing updates". It shuts down once its done with that, and that is it's normal behavior.

    Sent from my Samsung Epic© 4G powered by Sprint®
     
  18. Radi324

    Radi324 Notebook Evangelist

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    Did anyone find a definitive solution to this problem? I'm experiencing the same thing at random times, it's a bit annoying since I hate doing a forced shutdown