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    Support Issue

    Discussion in 'Alienware 17 and M17x' started by stacksmasher, Feb 3, 2011.

  1. stacksmasher

    stacksmasher Notebook Geek

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    I just took delivery of a refurbished Alienware M17x r.2 and they shipped it with the wrong power brick. I cannot for the life of me get support to send me a 240 watt brick instead of the 210watt they sent. Now my $1800 laptop is limping along in stealth mode.

    Does anyone know somebody at Alienware support so I can get this resolved?


    Thanks
     
    stacksmasher, Feb 3, 2011
    #1
  2. LVNeptune

    LVNeptune Notebook Virtuoso

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    Just call them back and speak to a supervisor. The wrong power supply was sent. Shouldn't be that difficult =/ escalate!
     
    LVNeptune, Feb 3, 2011
    #2
  3. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    A few members here had this problem and got the 240W calling Dell.
    You should be able to get yours don't worry!
     
    katalin_2003, Feb 3, 2011
    #3
  4. stacksmasher

    stacksmasher Notebook Geek

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    I finally got someone who understands 240V is not 240w :cool:


    Thanks to these wonderful forums for all the assistance.
     
    stacksmasher, Feb 3, 2011
    #4