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    Synaptics Drivers Installation Failed

    Discussion in 'Alienware 17 and M17x' started by Dave3, May 30, 2011.

  1. Dave3

    Dave3 Notebook Consultant

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    The drivers wont install. Installation starts but always fails and says it's incomplete. This is on the R3.
     
    Dave3, May 30, 2011
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  2. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    This one? Synaptics Touchpad Driver

    If so, my only recommendation would be to go into the Device Manager and uninstall the touchpad, reboot, and then try to install the driver again. And you can always force the driver install using the 'have disk' method.
     
    TurbodTalon, May 30, 2011
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  3. Dave3

    Dave3 Notebook Consultant

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    Uninstalled long time ago. Installation continues to fail. What is the have disk method?
     
    Dave3, May 31, 2011
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  4. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    Extract the Synaptics driver using whatever program you use for that sort of thing. I use Winrar. Go into the WinWDF folder, then the x64 folder. There you're going to see a file named synpd.inf. This is file you're going to look for here in a bit. Now go into your Device Manager and find the touchpad. Right click on it and select 'Update Driver Software...'. Then select 'Browse my computer for driver software'. Then select 'Let me pick from a list of device drivers on my computer'. Then choose 'Mice and other pointing devices', and hit 'Next'. Now hit the 'Have Disk...' button and browse to the .inf file I told you about earlier, then hit 'OK'. That window will disappear. Now hit 'Next'. You'll get a warning about bla, bla, bla. Ignore it and continue. Follow the prompts after that, as I am not going to install the R3 driver on my R2. Should be self-explanatory.

    If this doesn't work, I don't know what to tell you.
     
    TurbodTalon, May 31, 2011
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  5. Dave3

    Dave3 Notebook Consultant

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    "Windows encountered a problem installing the driver software for your device"

    Under it it says: The semaphore timeout period has expired
     
    Dave3, May 31, 2011
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