The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    USB broken plastic seperator

    Discussion in 'Alienware 17 and M17x' started by wolviet7, Sep 17, 2010.

  1. wolviet7

    wolviet7 Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Currently on the left side of my M17x - I have 2 broken USB ports - both plastic seperators have fallen out. I have tried to get this covered under warranty - I have been told that the motherboard is only covered for first 6 months ( USB ports are part of M/B left side) and the warranty is useless by Sebastian Kopplin - Alienware Escalation Specialist.

    1. Is this true - why pay for a 3 year warranty if M/B is only covered for 6 months!

    2. As Motherboard is the one of the most expensive things to replace - is there any other way to warranty it?

    3. What recourse is possible against DELL to stop this and make sure that a warranty actually does cover their products.

    Any help much appreciated.

    Gaz.
     
    wolviet7, Sep 17, 2010
    #1
  2. DR650SE

    DR650SE The Whiskey Barracuda

    Reputations:
    7,383
    Messages:
    8,222
    Likes Received:
    182
    Trophy Points:
    231
    Continue calling back, if you get an answer that doesn't suit you ask to speak to a supervisor. Do you know if you have complete care? Continue to escalate the issue with dell until you get it replaced. Be polite, but be firm in your request.
     
    DR650SE, Sep 17, 2010
    #2
  3. DenverESullivan

    DenverESullivan Notebook Consultant

    Reputations:
    365
    Messages:
    283
    Likes Received:
    0
    Trophy Points:
    30
    Wolviet7,

    I'd recommend sending a PM to 'erawneila' (aka. Brian) here on the forums.

    Brian is the Alienware quality control representative. If you're hitting a dead end I'm sure he can direct you to folks who can help.

    If your system is new, the entire unit is covered for your warranty term (except battery - only 1 yr).
     
    DenverESullivan, Sep 17, 2010
    #3
  4. Geby

    Geby Notebook Consultant

    Reputations:
    6
    Messages:
    155
    Likes Received:
    0
    Trophy Points:
    30
    Mine broke, and it was covered by my extended warranty. Had a R1, and they gave me a R2.
     
    Geby, Sep 17, 2010
    #4