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    Video Card Not Working?

    Discussion in 'Alienware 17 and M17x' started by nelzoj, Apr 15, 2011.

  1. nelzoj

    nelzoj Notebook Enthusiast

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    My video card doesnt appear to be working anymore and its no longer listed in the device manager. The only thing shown there is the intel where before it listed both.
    In the bios it says:
    Integrated Graphis Intel Sandy Bridge
    Discrete Graphics 1 [Not Detected]
     
    nelzoj, Apr 15, 2011
    #1
  2. NuckChorris

    NuckChorris Notebook Consultant

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    I think you should call up Alienware tech support and have them do a remote connection to take a look. You will most likely need a new card, which will be covered under your warranty.
     
    NuckChorris, Apr 16, 2011
    #2
  3. BatBoy

    BatBoy Notebook Nobel Laureate

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    Lets not jump the gun...

    Did you try FN+F7?
    Have you recently changed NVIDIA drivers?
     
    BatBoy, Apr 16, 2011
    #3
  4. nelzoj

    nelzoj Notebook Enthusiast

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    When i press the FN+F7 it says "This does not do anything."
    I have not changed the NVIDIA drivers.
     
    nelzoj, Apr 16, 2011
    #4
  5. kami1357

    kami1357 Newbie

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    it happened once to mine

    try unplug/replg the card
     
    kami1357, Apr 16, 2011
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  6. nelzoj

    nelzoj Notebook Enthusiast

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    Its back and running well! It didnt seem loose so I wonder what casued it and if it will happen again.
     
    nelzoj, Apr 16, 2011
    #6
  7. ValkerieFire

    ValkerieFire God Follower

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    Well, I seem to have this problem also. I was trying to restore my laptop to factory specs by doing a fresh install. Catalyst wouldn't install, now I've tracked the problem down to my Discrete card, ATI 6970m, not being detected at all by the laptop. The BIOS don't see it, HWinfo32 doesn't see it, nor does Windows. I have tried resetting the bios, I have removed the card and replaced it, and nothing works. I have also run the laptop with the bottom cover off because I noticed the card felt hot while I was removing it. The fan isn't running for the GPU, indicating it isn't powering on or something.

    Any solutions?

    I'm wondering if my card died. Warranty time.
     
    ValkerieFire, Jul 26, 2011
    #7