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    Wake up from sleep = Black screen

    Discussion in 'Alienware 17 and M17x' started by Turbo1002, Apr 7, 2018.

  1. Turbo1002

    Turbo1002 Notebook Enthusiast

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    17-R3 When the laptop wakes up from sleep the screen stays totally black. The machine is on and running because I can hear everything but the screen will not turn back on. I have to do a hard shutdown and then turn it back on for the screen to work. This only happen after it goes to sleep. If I can get around reinstalling windows that would be great. Thanks
     
    Turbo1002, Apr 7, 2018
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  2. Rymesis

    Rymesis Notebook Consultant

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    I'm having this issue with a AW17 too, if put to sleep and woken enough times it will snap out of it and return to normal on my end.

    No idea why it's doing it though.
     
    Rymesis, Apr 8, 2018
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  3. Turbo1002

    Turbo1002 Notebook Enthusiast

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    Solved. Needed a bios update.
     
    Turbo1002, Apr 11, 2018
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  4. Wildride

    Wildride Notebook Consultant

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    Same issue updated my bios to the latest version and it still wont turn back on.

    I checked my Windows 10 Sleep settings and it is set to Sleep NEVER when plugged in, but the screen is set to 10 minutes and wont turn on again.

    Alienware 17R3 980
     
    Wildride, Apr 25, 2018
    #4