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    Webcam Issues

    Discussion in 'Alienware 17 and M17x' started by Eddie12390, Sep 17, 2012.

  1. Eddie12390

    Eddie12390 Notebook Consultant

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    I am having some trouble with my laptops built in webcam. It does not seem to be working correctly and instead of a video/picture I am just receiving a lot of blue and red scan lines. I have not had this issue before. (See image)

    I have tried reinstalling the drivers, restarting the computer, multiple different webcam programs, etc. and nothing seems to fix the problem. It was working up until earlier today when I manually shut off the webcam using FN+F9 and then when I tried to reenable it the camera was no longer producing a good image.

    95bc73036c3d7b0b3521d30398e404b5.png
     
    Eddie12390, Sep 17, 2012
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  2. Omen123

    Omen123 Notebook Consultant

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    Probably an issue with the webcam. Call dell and get them to replace it for you, they might replace the screen....
     
    Omen123, Sep 18, 2012
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  3. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    It looks like it's hardware related.

    Send us an email at [email protected], include your service tag, phone number and a link to this thread. I'll set up a callback to help you get this fixed.
     
    Alienware-Luis_Pardo, Sep 18, 2012
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  4. Eddie12390

    Eddie12390 Notebook Consultant

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    I actually managed to solve the problem, for some reason Live! Central was forcing itself to be the camera authority and the settings were corrupted in it. I've never used it before so I'm not too sure why it just popped up now but after disabling it my issues were solved.

    Thank you for the suggestions.
     
    Eddie12390, Sep 18, 2012
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  5. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    That's awesome! Glad to hear everything's back on track now
     
    Alienware-Luis_Pardo, Sep 18, 2012
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