Weird display issue M17x R4 (Less than 1 week old)

Does anyone else get weird shadows on the top of their screen when they turn on their laptop?

I have taken some pics which i have attached, they show my laptop screen with notepad opened to full screen to highlight what i mean.

The display is the 1920 x 1080 3D 120z display.

 

seems like a backlight issue to me. I would call up dell and get your display replaced.

 

This LCD bleeding and is definitely a defect. Have them give you a new laptop since you are within 21 days.

 

thanks for clarifying, ill get in touch with dell now.

 

Please send us an e-mail to [email protected] with your service tag and contact information, include the link to this thread and a brief explanation of the issue that you are experiencing, and we will get back to you as soon as possible.

 

Well, I spoke to tech support and they offered to send someone round to replace the screen which i initially accepted however they couldn't arrange this for a time when im at home, I.E the weekend so i then asked for a replacement which the tech support agent said he couldn't do that but offered me a full refund......so i think i have to go with that and either order another one or just order the new asus g75. shame really as a liked the laptop overall.

 

Hi Natalia,

Ill pop an email across with the details.

Thanks

 

Have em take it back and get your money back. Maybe argue for a discount if they want to keep your business...

 

Still no response from [email protected]

 

Let me check our inbox...

 

Thanks for the response Natalia, hopefully the UK team can be as helpful

 

G75 won't be as powerful. Just my 10 cents. Good luck getting this all resolved!

Sent from my Samsung Galaxy S2 running Resurrection Remix

 

Well the Dell engineer has just left and he replaced the screen for me, All is well in my Alienware life again

Thanks for your help everyone.

 

Hey great to hear that have fun!