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    Well I did it.. how did I do?

    Discussion in 'Alienware 17 and M17x' started by jim32244, Jul 9, 2013.

  1. jim32244

    jim32244 Newbie

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    I saw this in the outlet and bought it today with the 25% off sale

    How did I do? I'm a little worried, it is refurbished and price seemed low with bluray, 1080 screen and 16 gb ram.

    Only thing I added was 1 year accidental coverage


    Alienware M17x R4
    Dell Outlet Alienware M17x R4 Laptop Windows 7 Home Premium
    Unit Price $1,669.00
    Estimated Delivery Date 7/15/2013
    Save 25% on any Dell Outlet Home laptop with this coupon!
    Expires Friday, July 12, 2013
    View Details
    - $417.25

    Dell Outlet Alienware M17x R4 Laptop
    Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW) 4J1CD
    1 TB SATA II Hard Drive (5400RPM) 9P7RH
    2 GB GDDR5 Nvidia GeForce GTX 660M FX0PJ
    16.0GB, DDR3-1600MHz SDRAM, 4 DIMMS FYMGW
    17.3-inch WideFHD1920 x 1080 60Hz WLED RDHHP
    Processor: Intel Core 3rd Generation i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0) RGP31
    Alienware M17x R4 :1 Year Premium Protection Package (Premium Phone Support + In-Home Service after Remote Diagnosis + Acc Dam Svc) Qty 1
    Unit Price $148.00
    TOTAL: $1,399.75

    Jim
     
    jim32244, Jul 9, 2013
    #1
  2. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Congrats ! Welcome to the community :)

    If you need anything don't hesitate to ask
     
    Alienware-Luis_Pardo, Jul 9, 2013
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  3. ObserverJLin

    ObserverJLin Notebook Evangelist

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    Something just came to my mind that I would like to ask.

    If one purchased a refurbished m17x r4 like our OP friend here and it failed within warranty, would Dell offer him a brand new 17" alienware laptop with equivalent if not better specs? I mean would it be harder than compared to someone who purchased a brand new m17x r4 to get a brand new replacement?
     
    ObserverJLin, Jul 9, 2013
    #3
  4. ejohnson

    ejohnson Is that lemon zest?

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    I was eyeing that one, but ended up getting one with a 680 instead.
     
    ejohnson, Jul 9, 2013
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  5. tayer

    tayer Notebook Consultant

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    I actually was approved for a new replacement rig today. They wanted to shop around for a refurbished rig with the same or better specs, but I graciously declined. However, from what I was told, if you receive a refurb as a replacement, and still under warranty, you will receive the same EXACT treatment as per your warranty and Dell's policies. Particularly, if something was to happen to your refurb down the road, Dell will either fix the problem(s) (on-site tech or depot) or ship you out another rig with the same or better spec :)

    This information came from the escalation department.
     
    tayer, Jul 9, 2013
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  6. ObserverJLin

    ObserverJLin Notebook Evangelist

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    When you say "ship out a another rig with the same or better spec" is that for brand new replacement? I would presume a refurbished replacement is what Dell will try to do save money but since you declined it I'm happy to see them listen to your opinion and gave you a brand new model :)
     
    ObserverJLin, Jul 10, 2013
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  7. tayer

    tayer Notebook Consultant

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    That was for a refurb rig. This is all you need to know: "Outlet systems are refurbished, previously ordered new or scratch and dent".

    If they cannot guarantee a "perfect" system, and nor provide you with the support history of a particular system... you MUST decline. I heard far too many horror stories about outlet rigs. I do not want to own a rig that has a history of technical issues, scratches, and/or dents - especially when we bought our systems brand new off the assembly line. However, some refurb rigs may be acceptable by some, and for a number of reasons. For example, some may need their rigs in a timely manner (don't want to wait for a new build) or don't care about the refurb status.

    Regards
     
    tayer, Jul 11, 2013
    #7