Well this is great.....

So the tech that came to replace the screen and media keys was very knowledgeable and was very nice. once we got it all taken apart and put back together, he hit the power button and the cord that connects to the mobo for the media keys shorted out. . it also blow out the mobo. so we called dell and they now want to send it out to a depot. I guess im gonna be without a computer for a while. hope the computer doesn't get damaged any worse.

 

Dont accept that. Demand a new system!!!

 

Oh i tried but they said this was only option.

 

You have NBD and the tech. messed up!

I cant believe depot is the only option?! Or are they just saying that so they dont have to send out a new system. They must honnor the warrenty you paid for!

 

wasn't the techs fault its more of dells fault. im gonna go through this I think cause thats all I can think to do at this point

 

You could try that option. Make sure you got the name/number of the person you talk to and let them send a email to you with what you discussed.

If you send it out and receive it damaged or not fixed you can demand a new system or Dell will offer you one if its not fixable.

 

bigtony, tell them you will sue them, this is really unreasonable, their tech kills the laptop, you get to wait for a month for repairs, don't accept it no matter what, this is really ridiculous, just call everyone and say I want a replacement, I need the computer for business, and so on!

 

ridiculous...and that's why i won't let a tech touch my computer

 

i guess your right, I didn't get the name of the person only problem is this computer has a lot of important data that I need for school, the less downtime on the laptop the better.

 

Buy a caddy and make the drive external so you can acces the data for school. Like others said tell Dell you need the laptop and you want a new system.

 

that would work for a few days i guess

 

Exact same thing happened to me also. When I was having problems with the RAM, during the troubleshooting part, one of the things they tried was to have a mobo swap. Tech guy was really careful and all, and I watched him like a hawk. But when it came to powering it up, blue light went out and stayed out. He had to come back next day with another mobo as well as gfx card etc...

 

I'm with you on this. This is COMPLETELY unacceptable service on Dells part!

I would be outraged.

 

This... No one can take care better of your system than you. That is why I don't extend my warranty. If I have to fix something I do it by myself. Already changed my palmrest and my keyborad, and everything is perfect.

 

Right.. Dell in a nutshell.

Call them up, tell them that you're pissed, tell them that its your work / business PC aswell as School PC, and that because of them, you lost an contract that was worth an four-numbered amount. Tell them that you're sewing them unless they patch things up a bit. If the guy/ gal you're talking to says that thats not possible, demand that you want to talk to their boss.

- Scott.

 

oh yes, demand to talk with supervisor, that will magically solve the deal with most people talking from experience!

 

alright ill call them again and see what happens. Not gonna be on much till I get this resolved

 

Yeah, whn the tech screwed up my system they wanted me to return it too and I stayed on the phone for an HOUR telling them NO way, made them get a supervisor, until they sent another tech to replace the part the previous tech screwed up. I did let the tech do it and this is the reason why. Imagine if the tech is right and it IS a Dell design flaw you would be SOL convincing them to warranty the computer. If this shorted out the mobo I would ABOSULTELY demand a new machine. That could damage the CPU, RAM, GPU and anything else you have attached to that board. Tell them if they want to try and avoid replacement on a machine with a recognized short then they will have to reset your warranty. Don't settle man, they will just turn your machine into a refurbished model and make money again off another customer. How many hours or days did you have to work o get the money for the machine? The way I see it is it's worth every second on the phone not having those drops of blood, sweat, and tears not being flushed down the toilet because they want to be shysters.

But yeah I had to keep reminding them I need my machine for work and classes I'm taking and that I don't have the ability to go without my computer for a week because their tech screwed up. Maybe I could have used the wife's MBP or the ipad but why should I? It wasn't my error.

 

man, this is really outrageous, thanks to idiots you are laptopless for a while, seriously bigtony, call them 10 times everyday and ask for a supervisor... hope they will send you a replacement unit soon, also I am sure they don't have anymore gtx 460m's in stock, so if you get a replacement it will come with a better card

 

No doubt. An upgrade would likely be in the cards for you mang. Gratz on your misfortune

 

well I just got the box from dell to send it into the depot, gonna try to reason one more time with support before I send it off. Hope if I do end up sending to the depot it doesn't get totally trashed

 

Backup all important files from the HDD or ask Dell if you can send it with no HDD.

 

already done, Bought a caddy and through an old 250gb drive in it after I got all the old files copied off thanks for the advice.

 

do you know how long it would be if you sent it off?

 

Dell said 5-7 business days.... so im betting at least 7 days because I live all the way in alaska

 

if its only a week...that's not that bad. Try to get something for all your trouble because the dell tech F'ed up your computer. They wronged you so i think an upgrade is in order

 

might see if I can get a 580m or somthing. Then I can just buy the 120Hz screen and be all set there then I just need to come up with money for a crucial M4

 

tried to get them to upgrade something and they wouldn't do squat for me. only thing they did was expedite the order guess im too nice on the phone.

on the other hand, I just checked afess and its only $1518.00 for a machine with 1080p and the 580m really tempted to sell my old one and get a really nice new one. Gotta wait and see what dell does to my old one though.

 

try to sell it bigtony, otherwise it will worth nothing in near future

 

its supposed to be in "Brand New Condition" when I get it back so would $1300 be to high? I really don't wanna cheat somebody or get cheated.

 

Why does anybody bother going through dell tech support? Email [email protected] and you get proper help straight away. I had my 6970m fry and they sent me a new laptop straight away. I had called dell tech support and got the usual run around, dell exec service is so much nicer.

 

perhaps cause its already gone and off to dell. Kinda late to get a replacement at this point

 

looks like the laptop will be back tonight or tomorrow. Kinda worried what shape the machine is gonna be in.

 

That's actually a great tip man. Executive relations at any major company is the way to go and great share n the email. Most companies keep this little secret locked up tight. +1

 

wow, awesome share, thanks! +rep

 

technos,
yeah +1 on the info, appreciated.

 

Yep that's the email I use to get tech support now. Sad but all I have to do in type an email and resolve it in a few short email sessions. That's it. No more 1-2 hour phone calls and disconnects!

Bigtony, if you're going to keep it and upgrade the LCD let me know. I have a spare, brand new OEM 1080p 3D assembly (without the back cover).

 

how much? I'm definitely interested

 

just got the machine back and they screwed up again they left the damaged media bar and didn't replace the damaged chassis, I'm gonna email that email and see if I can get this resolved

 

bigtony, just be angry and demand a new system, seriously you deserve it.... this is RIDICULOUS.........

 

one minor plus... they screen looks a lot more vibrant. its an LG model instead of an AU model.like my previous one.

 

Hey man, yeah I still need to have a few more posts to PM but you figure out this Dell stuff first and I'll take a few pics of the assembly for you in the mean time. Just keep pressing Dell and they will cave. Good luck my friend.

 

thanks we shall see what happens here, Glad I at least have a working machine though.