Where to buy Alienware parts?

Hi
I have Alienware M17xR2

I sent to Dell Representative in to be fixed
unfortunatily they fixed something and broke another
now i dont have sound on my laptop nor the USBs on the right side are working as the cut he "Audio cable connector" that connects the Right Board ( that has the sound ) with the motherboard

Its been more than a month now and all what i get that this cable is not available......!!!!!!

although my laptop is under warranty but i want to buy the cable and give it to them so they can fix it and have peace with my laptop

now...

Where can i buy this cable??

Please help... i am sooooo disappointed with the worst customer service ever

thanks

 

not sure where to get the cable, maybe check here:

Alienware M17xR2 Audio Ports / USB / Card Slot Right Side IO Circuit Board - F71XN

 

Dont purchase anything. If in fact damage was caused in the course of a warranty repair, you need to insist it be resolved by Dell.

Call Support back, provide your case# which was used with the last service call and speak with a supervisor. If you are not seeing results, see this post and try the path outlined in the post. REMEMBER, first try to call and resolve and have a case#.

 

batboy is right. but from my experience, dell has a serious problem with the cable connectors, they don't have part numbers for it or something.

 

then what i have to do?
its been a month and i dont think this is going any where!!

the only solution remained is to give the old cable to someone to fix it and then use it !!!

i am totally disappointed...


i am using very old laptop that freezes when open 3 web pages !

 

I already suggested a course of action. If you dont want to go that route (for whatever reason), then not much more I or anyone else can suggest.

 

the problem is that i am in saudi arabia, and the guys here are totally careless
and deadly calm, even thier manager.

i have been calling for a month and all what i get is "Not Available"
i wish i have any email or phone for someone who is resposible for these guys

the email you posted is for ANZ ( australian/new zealand) isn't it?

beside it is for legacy computers..

any contact that may help will be appreciated...

 

Hello,

You need to get the entire sound board, as the wire is not sold seperately. You can ask them to replace the board as you are under warranty.

 

i called them today.
They sooooooooooooooooooo careless
i just managed to get the case number from them

i will put the case number just in case someone from dell can see it and see how baaaaaaaaaaad the customer service we get,

Case Number : , in Saudi Arabia

I will throw my laptop in the garbage because dell does not have a $1 cable.

Thanks guys

 

Did you try here:

Welcome to Home User Support

and if that fails, not sure. You are not in the US and the Saudi site does not offer an escalation path. Not sure if they will respond, but if I were you, I would still complete this form:

https://support.dell.com/support/to...lcare/outstanding_issues_tech?c=us&l=en&s=gen

explain in the message field what happened and that you are not receiving any assistance from your support center. ask for assistance in contacting the appropriate department in your area to resolve this. Perhaps the US based escalation folks can reach out to your region's support folks.

 

Thanks BatBoy i will try that and will let you know if i got any results
Thanks