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    White Screen after driver install and restart

    Discussion in 'Alienware 17 and M17x' started by patykewl, Jan 18, 2013.

  1. patykewl

    patykewl Notebook Enthusiast

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    My m17x r3 running 6990m AMD had the white screen problem after i've installed the 13.1 catalyst drivers... What should i do to fix this?
     
    patykewl, Jan 18, 2013
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  2. Joe85

    Joe85 Notebook Deity

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    Did you perform a clean install? what drivers did you upgrade from?
     
    Joe85, Jan 18, 2013
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  3. patykewl

    patykewl Notebook Enthusiast

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    I did not do a clean install. I upgraded from the stock dell drivers i think. I dont know why, but when i install any new drivers, i get a blue screen.
     
    patykewl, Jan 18, 2013
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  4. Joe85

    Joe85 Notebook Deity

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    Ok, try these steps, it may/may not help since the 13.1's should go straight over the top of the Dell stock drivers.

    First Download Drive Sweeper: Guru3D - Driver Sweeper

    Next download CC Cleaner: CCleaner - PC Optimization and Cleaning - Free Download

    Ok, once you have downloaded both of these, go to device manager>Display adapters. Right click on your 6990m and select uninstall and delete the driver when it prompts you to do so. Now, reboot into Safe Mode. Launch drive sweeper, select AMD only, click analyse and when its finished select the "clean" tab.

    Now reboot normally and launch CC cleaner and run a registry repair, repair all until there is nothing left to repair, you may have to run it a few times.

    Make sure you are on the 6990m and not the Intergrated graphics then download and install the Dell drivers. Once complete, reboot and install the 13.1's over the top.
     
    Joe85, Jan 18, 2013
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  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Does it happen on safe mode as well? If it does not then you might wanna try a system restore from safe mode.
     
    Alienware-L_Porras, Jan 21, 2013
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  6. patykewl

    patykewl Notebook Enthusiast

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    When i install the 13.1 drivers over the dell stock, it somehow changes to VGA mode and the screen screws up - -
     
    patykewl, Jan 21, 2013
    #6