Worries about warranty

Nice to meet you everybody, I've been lurking here for a while and this is the first time I actually post in here.

I suppose most of you have some kind of experience with tech support on the m17x so I was wondering if you could ease my doubts.
From what I understand Dell's policy about the warranty is that if you broke it then you're on your own, and opening the system itself doesn't woid the warranty on the entiry machine.
Two day ago one of my gpus died while playing The Witcher 2, system frooze, forced reboot and stuck on post with the flashing leds indicating GPU error.
I've called for tech support and now a technician is bound to arrive in a few day, however I'm worried about two things.
First is the power hinge, I've often opened the system to blow out dust and in one of these occasions I've broken the plastic clip that holds the flat cable and ruined the cable itself so now I have to keep it in place using tape and the control board itself sometimes doesn't work.
Second is the CPU, I did an upgrade a month ago and everything went well.
I'm worried the technician would see this as too much tampering and simply decide to void everything, what do you think ?

 

say nothing and get the problem you have fixed

 

This is rather obvious. I would not say anything about the damage, and hope the tech does not ask anything about it.

If the issue is not CPU related, the tech will not even check the CPU. I do not know how to answer the last part of this question though.

 

All you can do is let him come and see what happens. Dell highers third party techs anyways. The tech probably won't even notice or he may not even care.

 

So I guess it's up to my luck.
The tech is coming tuesday and I'll keep my hopes up, thanks for the answers.

 

Here is how it will go down... tech is gonna replace your faulty part, boot up the pc, and check to make sure the new card is showing in windows.

Then he/she (havent seen a female tech ...yet), and go on thier merry way.

These 3rd party techs are not supplied with a list of specs in your system. There just shipped the parts from dell, and they put them in.

You have nothing to worry about, most of these techs have really never taken apart an alienware, so make sure you keep an eye on them!

Good Luck

 

You could always just go with parts only dispatch and then replace the part yourself. I know its silly since you basically paid for someone to replace it for you, but if you are worried that much you can always go for that option.

 

If they point out the broken clip, just shrug your shoulders and deny all knowledge....
Blame Dell......

 

Good luck!

Keep us updated with the outcome.

 

i'm just hoping the tech doesn't end up breaking more stuff, lolz

 

I had a few parts replaced on my system, usually because of me, nothing failed, just for scratches and stuff. The tech wont say anything, they are pretty understanding from my experience, i mean the one i dealt with, was willing to call dell and get me a HDD caddy which i ruined myself. And i had told him that i opened my system on my own, He didn't do anything. In fact, he'd try to get the most out of the warranty, for the costumer.

 

Man do I feel like an idiot for worrying so much about it.
Like you said, the tech was a third party, a guy whom Dell shipped the broken stuff to change, and didn't give a damn about the state of the system, and when I said I was worried too much tampering could've voided my warranty he just laughed.
After 1 hours trying to reach me, I live somewhere hard to reach by car, he just asked me "Well, what's wrong with it ?", "The GPU broke, I need it changed.", "Then let's do it right away."
He didn't even try to boot it, he just changed the broken GPU and then changed the other one as well because Dell had sent it anyways so why not.
He said "There, try it while I compile some stuff.", "Does it work now ?", "Yep.", "Do you have anything to say about my support.", "Nothing, simply perfect.", "Well, have a nice day.","Good evening and thanks.".
Well, I actually kind of feel depressed about seeing my temps skyroketing to the 100s °C again, but that's nothing a repaste can't solve, I didn't ask the guy because it was late and he had been way too corteus already.
And he also told me I could've asked for Dell to send me the part directly, he even told me a story about a guy who disassembled his system and didn't know how to put it back together so Dell had him shipped a pack of screws and told him to get to the customer house and reassemble it again.

 

Thats usually how they are. Thy dont care what state the system is in, they wont even care if its a working part, as long as they have it, they'll replace it. My brother had his screen replaced 4 times, because of scratches, and i told dell it was broken. He even got his touch panel and his palm rest replaced because the tech had it in the box, the tech said "Why not..." LOL.

 

This^^, and, if he voids your system, he's just lost 1 customer for a future job, lolz.