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    Would the basic warranty cover a Quality issue?

    Discussion in 'Alienware 17 and M17x' started by wewooo, Jul 2, 2014.

  1. wewooo

    wewooo Notebook Guru

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    On my Alienware 17 I've noticed the finish on the alien head is wearing off, the finish should last longer as I barely transport the laptop. I just need to know if Alienware covers this, because this to me looks more like a quality issue. In the picture below I marked where it's wearing off. This is just driving me nuts as the finish on this laptop should last for a couple years, not a couple of months.



    SBMGwI8.jpg
     
    wewooo, Jul 2, 2014
    #1
  2. J.Dre

    J.Dre Notebook Nobel Laureate

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    You may be able to get a new AlienHead installed by a technician. But for such a minor issue, it wouldn't be worth it. You could get more damage if the technician doesn't know what he/she is doing.
     
    J.Dre, Jul 2, 2014
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  3. wewooo

    wewooo Notebook Guru

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    It's just driving me nuts, as I treat this laptop like a baby. :D
     
    wewooo, Jul 2, 2014
    #3
  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    That would fall under cosmetic issue/damage, I doubt Alienware would cover that unless that was the condition you received the laptop new in.
     
    Tsunade_Hime, Jul 3, 2014
    #4