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    aliensense screen is a white box

    Discussion in 'Alienware 17 and M17x' started by avillabon, Oct 25, 2010.

  1. avillabon

    avillabon Notebook Evangelist

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    My aliensense screen on boot scans my face just fine but today all i see is a white box where i should see the video feed from the webcam. what could be this problem? I tried restarting and the problem is still there... hmm

    help?

    Alex
     
    avillabon, Oct 25, 2010
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  2. svrep

    svrep Company Representative

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    Is the entire screen white or ONLY the small square where video typically appear? If the former, it's possible that your screen is perhaps set to be an extremely low resolution and the Windows login controls (which are moved closer to the top of the screen with the new AlienSense "FaceBright" feature are being cut off. You could try increasing the resolution or booting into safe mode to see if that helps.

    If you still DO see all the login controls when FaceBright is active but instead of video you just see a small white square, then it's likely that there's a problem with the camera itself.

    Perhaps you could take a picture with an external digital camera and attach it here so I can better see what you mean? Thanks!
     
    svrep, Oct 26, 2010
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  3. avillabon

    avillabon Notebook Evangelist

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    Yes ONLY the small square was white the rest of the screen was displaying as expected.

    I later realized that last night I opened command center and it asked me to upgrade and I did, I thought everything was working fine but then i realized it messed the webcam so i did a system restore and voila it works again. Strange huh?

    thoughts?

    Alex
     
    avillabon, Oct 26, 2010
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  4. svrep

    svrep Company Representative

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    No thoughts beyond what you've already determined. I would agree that it sounds like a webcam problem of some sort. Typically with such a problem the video would go black, not white, but it's still the most likely explanation. Let me know if you learn anything else. Thanks.
     
    svrep, Oct 27, 2010
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  5. Joedaddy

    Joedaddy Newbie

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    You can change this in the Alien Sense function. You don't have a hardware problem.
     
    Joedaddy, Oct 27, 2010
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  6. avillabon

    avillabon Notebook Evangelist

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    What do you mean? What can i change?

    Alex
     
    avillabon, Oct 27, 2010
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  7. oneabove

    oneabove Notebook Consultant

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    You can press "display" button(I believe that's the name) on the top left corner of your aliensense login screen. There are three selections, normal, blurred and White.
     
    oneabove, Oct 27, 2010
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  8. avillabon

    avillabon Notebook Evangelist

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    Interesting, didnt know that, ill be sure to check it out tonight. Thanks!

    Alex
     
    avillabon, Oct 27, 2010
    #8