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    battery not working after fresh OS and SSD install...

    Discussion in 'Alienware 17 and M17x' started by i7 M18x, Jun 17, 2012.

  1. i7 M18x

    i7 M18x Notebook Geek

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    Thoughts? Is it a driver that I need to install? Works fine when plugged in but when not plugged in it won't boot and if it is on when I unplug it, it loses power.

    Battery is showing a charge when I click the button.
     
    i7 M18x, Jun 17, 2012
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  2. vic_doom69

    vic_doom69 Notebook Consultant

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    try removing it and reinstalling it. may not be properly seated
     
    vic_doom69, Jun 17, 2012
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  3. i7 M18x

    i7 M18x Notebook Geek

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    That was the first thing I did.
     
    i7 M18x, Jun 17, 2012
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  4. vic_doom69

    vic_doom69 Notebook Consultant

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    lol, sorry just starting with the obvious. does your battery show up in device manager?
     
    vic_doom69, Jun 17, 2012
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  5. i7 M18x

    i7 M18x Notebook Geek

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    It shows the following in device manager:

    Microsoft AC Adapter
    Microsoft ACPI-Compliant Control Method Battery
    Microsoft Composite Battery

    This is an M17x R4
     
    i7 M18x, Jun 17, 2012
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I think that you should try taking out the battery and the Ac-Adapter, press and hold the power button for 1 minute (the laptop won't turn on) and then try again. Also you can try loading the BIOS defaults by pressing F9 in the BIOS screen and then F10 to save and exit.
    If after performing this troubleshooting the issue persists a Battery replacement may be necessary so please send us an e-mail to [email protected] (for US and CA) or [email protected] (for any other country) and we will get back to you as soon as possible, please remember to add your contact information and service tag in the e-mail.
     
    Alienware-L_Porras, Jun 18, 2012
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  7. i7 M18x

    i7 M18x Notebook Geek

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    No luck, even opened it up to make sure nothing was loose and all is good. Everything works perfectly when plugged in.
     
    i7 M18x, Jun 18, 2012
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  8. HopelesslyFaithful

    HopelesslyFaithful Notebook Virtuoso

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    yea i would go with battery is dead...odd that it would just go ka-put but I dont see how drivers would not allow the battery to work. I coudn't even begin to guess without playing with it myself.

    by the way nice to see an alienware rep on here regularly. I wish I got paid to post stuff :)
     
    HopelesslyFaithful, Jun 18, 2012
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  9. i7 M18x

    i7 M18x Notebook Geek

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    The battery light is showing full charge so not sure what's up.
     
    i7 M18x, Jun 18, 2012
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  10. aznpos531

    aznpos531 Notebook Evangelist

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    Try removing the battery and, leaving the battery out, turn on the computer with just the AC adapter plugged in. Once powered up and booted into Windows, shut down the computer. Unplug the AC adapter and press the power button for 1 minute. Replace the battery and try to power up the computer.
     
    aznpos531, Jun 19, 2012
    #10