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    blu ray

    Discussion in 'Alienware 17 and M17x' started by shona the girl gamer, Apr 6, 2011.

  1. shona the girl gamer

    shona the girl gamer Newbie

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    hi, need help to find out if my alienware mx17R2 BLU RAY BEEN TAKEN OUT OTHER THAN PLAYING A MOVIE, its been back to base to just replace the monitor and it was downgraded from full HD to lower resulution plus keyboard faulty, thats been taken care of as tech support acknowledge that it was downgraded having done the dellconnect thing, but i need to know if they have took my blu ray away too thx in advance
     
    shona the girl gamer, Apr 6, 2011
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  2. Necrotopsy

    Necrotopsy Notebook Consultant

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    do this:

    Click the start menu. on the right there will be a link that says COMPUTER, click that. that should open up a screen that says


    if it's a DVD drive it will say that ^^^
    if it says BD, or blue-ray or anything other then DVD RW DRIVE, then it's the blue ray.

    i had to read that like 4 times before i understood what was being asked.
     
    Necrotopsy, Apr 6, 2011
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  3. nzgeek

    nzgeek Notebook Evangelist

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    You can do the following to check which drive you have:
    • Start > Computer > right-click on a drive letter > Properties > Hardware.
    • Look at the items that have "DVD/CD-ROM drives" in the second column. (You should only have 1, unless you've got some sort of virtual drive software.)
    • If the name contains UJ-235A, you have a Blu-ray writer.
    • If the name contains CA10N, you have a Blu-ray reader / DVD writer.
    • If the name contains TS-T633C, you have a DVD writer that cannot handle Blu-ray discs.

    It's possible that Dell have other drives that they've used on M17x systems, but I believe that these are the main 3.
     
    nzgeek, Apr 6, 2011
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  4. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    Guys, what is this?
    With NBR being an international forum I believe that we should try being reasonable to other members for whom English is not their native language .
    I'd you feel that a member doesn't respect the rules, there's always the report button.

    Thank you.
    Shona, I believe your question was answered and I'm sorry for your experience.
    NBR is a great place.
    If you believe that there are still technical issues with your laptop after the intervention , try to contact Dell support.
     
    katalin_2003, Apr 7, 2011
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  5. -l-Z3K3-l-

    -l-Z3K3-l- Notebook Consultant

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    ^this :)

    Device Manager is the place to look.
     
    -l-Z3K3-l-, Apr 7, 2011
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  6. txdk

    txdk Notebook Enthusiast

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    you could use nero info tool it will tell you what your drive can and cant do
     
    txdk, Apr 7, 2011
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  7. Geoffxx

    Geoffxx Notebook Evangelist

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    Apart from the BR drive I'd be rightly pissed off that they downgraded the LCD panel, for me that would be unacceptable, I do however understand that 1920/1200 lcd panels are not in stock right now in Europe and have been like that for about 3 months

    Have they agreed to get you the correct LCD panel when they become available ?
     
    Geoffxx, Apr 7, 2011
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