blue screen

hi all,

ive had my m17xr3 for about 4months and i love it, however i keep getting blue screen of death on it more than ever in last few weeks, ive re-installed windows with the supplied disk and im still getting the error, i tend to get one once a day more so if the laptop is left to go idle for a while then i start to move the mouse or whilst playing a game...

i have the mini dump file is there anyone that knows how to read it to tell me whats causing it?

cheers

 

What are your system specs? Use mine as an example.

 

Hello, you can download WhoCrashed to analyse your dump files.
Just open this little software, press analyse and scroll down for more info on every crash you had.

 

M17x R3 i7 2760QM, 6bg 1333mhz ram, gtx 560m 1.5gb, 750gb 1920x1080 screen

using whocrashed its says it was caused by the following


On Mon 26/12/2011 12:12:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122611-27300-01.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x27C6E3)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x406F8, 0xFFFFF88005C916E3)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: igdkmd64.sys Intel Corporation UNEXPECTED_KERNEL_MODE_TRAP

 

Try updating the HD3000 drivers from Welcome to Dell Technical Support and see if that helps. Also make sure you update to the latest nvidia one after.

 

Does your computer have Optimus? If yes, then install new Intel graphics drivers from here. If no, then why do you even have Intel HD Graphics drivers installed? Uninstall those drivers and it should go away.

 

yes it has optimus and the intel drivers installed at the time of this bsod were the updated ones

 

Try installing the drivers like this:

Uninstall both Nvidia and Intel drivers. Download the ones provided by Alienware and install both (Install Intel, then Nvidia). Keep it like this for a week or two and see if it crashes. If it does, it could possibly be a hardware problem. I say possibly, because there still can be other reasons but I think you can contact Alienware and see what they say. If it doesn't, then update the Nvidia driver and wait a while more. If it's still stable, then update the Intel driver. If at the later points when you upgrade the drivers and it bsods, then it is a driver problem and you simply need to stay with the Alienware drivers.

 

ive reinstalled both intel and nvidia gpu again and was fine for good few hours but after turning on today ive had 3 bsod over 12 hour period

all with the same reason but different to above details are below?

On Tue 27/12/2011 17:53:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122711-19936-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7773138A, 0x2, 0x0, 0xFFFFF8800D747B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

 

disable the integrated GPU and run on nvidia, if the bsod does not stop, then something at the hardware level is wrong unfortunately reseat your ram, integrated GPU uses your ram after all

 

well after going through dell who got me to do all sorts of hardware tests which all passed they put it down to software and said format and reinstall windows... which i did and was great for 3-4 hours after all drivers re-updated ect then again i got following bsod so am now at a complete loss!!!!

On Thu 29/12/2011 21:27:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122911-24897-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7706138A, 0x2, 0x0, 0xFFFFF8800DC46B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 29/12/2011 21:27:32 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x4A (0x7706138A, 0x2, 0x0, 0xFFFFF8800DC46B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

 

Sadly I think it's a hardware problem, you'll have to contact Alienware for an RMA and explain that all software based solutions did not work.

 

update..... dell investigated issue this morning and say its a faulty hard drive so got a new one coming tomorrow to be installed...

thanks for all your help