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    Confused

    Discussion in 'Alienware 17 and M17x' started by Mj082, May 26, 2011.

  1. Mj082

    Mj082 Notebook Guru

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    Well few days ago i ordered my m17x r3 (from the outlet dell site)
    After 1 day i recived a email from dell costumer service that asked me to verify Some details.. , i couldnt answer immediately and therefor it took me one day to Answer her email (in the meantime my order status went from in Order Processing to In Production ) , few hours after the status had changed i sent Her email that contains all the info she asked for .
    Yesterday (and before she replied to my email) my order status changed from In Production to shipped and few hours ago i got email that states that my laptop has been shipped and its supposed to be delived in few days (the delivery time states updated) well i was pretty happy untill 1 hour ago when i recived an email from the customer service stating that my order had been cancled because they couldnt reach me for the details they asked me for (although i gave them full answer to every question they asked for).
    also when she first sent me email asking for info the email subject stated that my order is now on hold status (and even though on dell site my order status states in production..)
    so right now im confused and idk who to belive since dell site says my order is on its way to me and on the other hand i got email that says it was cancled(1 day after dell's email states that my order was already shipped yesterday..)
    btw that customer service wont return my emails(and im not from us so i cant really speak with her on the phone.. :S)
    a little help please XD
     
    Mj082, May 26, 2011
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  2. Joe85

    Joe85 Notebook Deity

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    Just ring her. Who cares if ur in US or not.
    Alternativly, got to Dell.com or Alienware.com. On the oder page where you select your specs is a Click to chat option. Click that and u should be able to chat with a rep over the net. (typing to eachother)
    Always works for me.
     
    Joe85, May 26, 2011
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  3. Mj082

    Mj082 Notebook Guru

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    Well she replied to my email about 10 mins after i posted this post , and after alot of emails i got this : "
    Hi Maiki,

    Thank you for your quick response , your order is good to go !!! "
    Made my day. :)
     
    Mj082, May 26, 2011
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  4. Joe85

    Joe85 Notebook Deity

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    Briiliant! Mine got shipped yesterday so fingers crossed it will be here soon
     
    Joe85, May 26, 2011
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