The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    contact for complaints? // CF5870 unsupported ????

    Discussion in 'Alienware 17 and M17x' started by Maciejka, Aug 9, 2010.

  1. Maciejka

    Maciejka Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    Hi,

    Do you know any 'good' point of contact for the official complaints I can use? I have enough to talk to [email protected] after my issue.

    and the most important news I have got today is:


    You can read about that in my original:

    CF5870 problem
     
    Maciejka, Aug 9, 2010
    #1
  2. calingasan

    calingasan Notebook Geek

    Reputations:
    1
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    15
    I had more success sending dell an email. tech support dont know anything. Make a long list of complaints and now their sending me a new graphics card.
     
    calingasan, Aug 9, 2010
    #2
  3. jubbing

    jubbing Notebook Deity

    Reputations:
    243
    Messages:
    852
    Likes Received:
    1
    Trophy Points:
    31
    That's the most retarded thing I've ever heard.. call another rep.. that one's clearly stupid.
    I'd recommend you send an email for sure.
     
    jubbing, Aug 9, 2010
    #3
  4. BatBoy

    BatBoy Notebook Nobel Laureate

    Reputations:
    7,395
    Messages:
    7,964
    Likes Received:
    25
    Trophy Points:
    206
    Post#1 -
    http://forum.notebookreview.com/ali...placement-systems-warranty-repair-issues.html

    Unresolved Issues - you can provide feedback/speak with a rep that route if you are not satisfied with support. As was mentioned though, try calling back and ask for a supervisor. The rep you spoke with obviously did not have correct information.
     
    BatBoy, Aug 9, 2010
    #4
  5. Maciejka

    Maciejka Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    good point BatBoy,
    I will do this again. I'm after one escalation done this way already :(
     
    Maciejka, Aug 9, 2010
    #5
  6. erawneila

    erawneila Company Representative

    Reputations:
    468
    Messages:
    463
    Likes Received:
    0
    Trophy Points:
    30
    erawneila, Aug 11, 2010
    #6
  7. Maciejka

    Maciejka Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    Hi again,
    I just put my story dealing with Alienware tech support HERE if someone is interested :(
     
    Maciejka, Aug 12, 2010
    #7