dell left a label between my heatsync and CPU on my m17x.. WOW

i just got my m17x r2 "specs in sig" and i was getting very high temps in my CPU and the fans were constantly going off so i called a tech and he came by with a new heatsync and fans and when he took off my old heatsync there was a GREEN LABEL THERE!! wow i really cant believe this, these laptops cost thousands of dollars i would think a couple of people who inspect them before they went out. if more than one person inspected this and didn't see it im very disappointed in dell lol


here i took a picture, the new one is next to it.

 

People make mistakes, no matter how many thousands of dollars you pay for your stuff. But you do have a tech in your house to fix your thousands of dollars, stuff.

I think it's pretty amusing.

 

yeah i no the tech and i got a laugh out of it. he ran a diagnostic test and seen no problems and thought i was just wasting his time and then when he seen that he was like "yeah that makes sense haha"

but now im having a new problem, everytime i hit the desktop it freezes and i got to crash it or i get a blue screen. this never happened before so i think he could of installed some hardware improperly maybe? im going to call dell tomorrow.

 

The system was overheating before. He might not have used proper thermal paste.

 

what do you mean? the system was overheating before because it had a piece of paper in between the heatsync and the CPU lol


now im getting a error that says malfunctioning CPU, i called DELL now i need my CPU replaced!!! wow it just keeps getting worse. i hope the problems will be done afterwards, i asked them if they could upgrade my CPU since im having all these problems and they said no lol, thought id give it a shot, i am out alot of time and money from this problem so i would of thought that could of been the least they can do, i got a 720qm and an advance care warranty. iv heard of people getting upgrades before, but im just not lucky like that i guess.

 

Chances of you getting at least a 740qm are pretty good, Dell doesn't do a whole lot of refurb/used cpu's. It's not much of an upgrade but it's the equivelant of the 820qm

 

Fight it. They manufactured it incorrectly. There was a sticky note in the CPU, this is 100% their fault. Push for an upgrade or you want a return for the faulty manufacturing.

 

hmm your right well i already got the ticket in. is it to late now, because dont they ship it right away? im going to call tomorrow and say i couldnt understand the guy because i really couldnt.. really, i only understood him sometimes, not even most. it was very hard

so should i call tomorrow when the American desks are open, what should i say? what do you mean by "return for the faulty manufacturing" ? i want to return the computer because of these problems or just the new CPU thats coming?

 

WOW! that's one hard piece of tape to miss, not to mention it's green. LOL

Same thing happened on my Clevo, it was just a small clear piece of wax paper.

 

I don't see why you're pushing for an upgrade? What makes you deserve an upgrade? They made a mistake and they're rectifying it as quick as they can. Sometimes there are genuine reasons for wanting an upgrade due to getting shafted with parts that aren't performing as they should, but in this case it just seems silly. They may upgrade your 720 to a 740 but that's about it.

 

yeah that would be great im not asking for a big upgrade, but i do think i deserve an upgrade it is not my fault at all this is happening, i spent ALOT of money on this and i should have a working machine right out the box.

i shouldnt have had to troubleshoot and talk with techs on the phone for 4-5 hours, have to call off work 2 days to meet with the tech, and not use the computer for weeks. calling off work two days equals a far smaller paycheck so i do feel i deserve compensation. a 720qm upgraded to a 740qm from a multi million dollar corporation shouldnt be a problem. i have three m17x and a lot of other dell products i am a valued customer i would say.

 

no 1. they made a manufacturing error..

no 2. CPU is faulty/spoilt.

the fact that they had to send engineers down TWICE, means that you have had to take 2 days of leave from work just for a laptop that is suppose to be "all Powerful"

so i would say that yes, it is justified for him to be requesting for an upgrade. or some other form of Reimbursement.

 

According to your other thread you got the computer less than a week ago so how can this have inconvenienced you for "weeks"? Just like if you buy a brand new car and it keeps having issues, the best they will do is replace it with another one, while paying for your rental car in the meantime. If you ask for the next model up they'll just laugh at you, refund your money, and ask you not to come back. Being a multi million dollar corporation or a small business makes no difference in business principles.

 

ok ok i think this topic is starting to miss the point, i just wanted to show how incredibly blind someone was when putting my computer together.

and thank you usshellfire thats how i feel as well, the techs dont work on weekends and sunday is my only day off from work so what am i really suppose to do about this besides take off work. i have to miss work because of this and i get paid $90 a day so it adds up.


and Corthalis dont you think comparing this situation to a defective car is kind of going overboard. this is a very different situation, im not taking about thousands of dollars worth of upgrades. i dont want to argue with you

 

You can call Dell and raise hell with customer service. Threaten a return and they are bound to do something to keep you from doing so.

 

but if you raise hell at cust service, do it in a polite but firm way, know your rights, prepare your conversation & insults don't work on helpdeskpeople.

 

What about his two days of wages?

And since we are making poor comparisons, I'll roll with your analogy. When you have a decent insurance package, the garage offers you a courtesy car to use in the meantime. In the same respect, a Next Business Day warranty should compensate him somewhat for his troubles. This takes us back to my first question.

Sure, they did their best. What about the two days that HE had to take off to cover their mess up? Having all that said, I'd say a 740QM is a somewhat fair compensation.

Right on!

 

thats the whole point. since dell has not provided him with a replacement while his laptop was faulty. they should refund/reimburs him for having to take leave from work.

and the if had read his other thread, you will notice that he's laptop was running at very high temps. i would say that is an inconvenience on his part since he will have to put up with either a hot laptop on his lap, or hot keyboard causing your palms to sweat and thus, uncomfortable.

so yes, he was left for around a week with a faulty laptop that caused inconvience to him.

 

Hahaha. It's not a necessity for him to take two full days of work to allocate for the tech. They always inform you the 3 hour window of when the tech will be coming to sort things out. I guess you're the same kind of people that take a whole day off work being "sick" when you have a 1 hour doctor's appointment. Some people's sense of entitlement is just amazing. Yes it's an inconvenience, but no it's not Dell's duty to compensate him for his "leave from work" or whatever.

 

even if it was 3 hours of leave. its still 3 hours of lost revenue. and in 2 days, that 6 hours.. and on top of that, the 3 hour window is when the tech will ARRIVE. not 3 hours for the tech to complete fixing whatever was wrong with the laptop.

so basically what you are saying is that if you were in murkr's shoes, you would have accepted this whole issue with no complaints? that you will accept that is was your bad luck that you got a laptop that should not have pass QC test due to that post it note stuck in between the CPU and heatsink. and that would accept it when the tech has to come down another day to replace the CPU that he most likely damaged the first time round. that you would have found that taking around 3-4 hours of leave (and lost of revenue) on 2 seperate days ok? and you wont complain about it?

i find that hard to believe.
and if you sincerely wont complain about it, then you are a better men then me.

 

I actually had to have the tech come over twice within the first month for blue screening problems. Both times he arrived at the start of the scheduled time and even the longest of hardware replacement (motherboard) takes 1.5 hours max. It was two consecutive days as the replacement part he brought on the first day was faulty as well. Was it an inconvenience? Yes. Did I complain? Yes. Do I deserve to be compensated? Not really. Life doesn't always go smoothly, you don't need to be compensated for everything that doesn't go your way.

 

If that was such an issue he could have mailed it in.

 

ok, your point has been brought across.
we are all allowed to have our own opinion's regarding whether we deserve to be compensated or not.

it is now up to murkr to decide if he should be compensated for all the trouble and inconvience caused by this issue.

@ Trottel - and end up with a 1 to 3 weeks downtime as compared to a 1 to 3 day downtime for the NBD onsite service? im assuming that murkr uses his laptop for work purposes as well (even if its just 0.01% of the time)

 

wow your a real character, why do you think its not necessity for me to take off two days of work to meet with the tech two diff times? i dont have a job working in fast food or a supermarket where i would be able to just leave for acouple hours an come back. i drive an hour maybe two to get to the job site and once im their im there for the WHOLE DAY. its like your comparing me to a teenager with no bills where im sitting at home all day or have a job that i can leave for acouple hours and come back.

thats just not true, if i miss two days of work that really effects my paycheck and i have bills to pay! if the computer didnt have that piece of paper in there this wouldnt be happening.

i even asked them for this and they didnt say anything..

PS: i just got off the phone with them, im just not a mean guy i didnt raise my voice, get mad or anything and they didnt do anything for me. i even told them i had to take off work two days for this and the tech didnt care, he asked, " what time do you get off work, maybe the tech will meet you at 8-9pm when i get off" he said he couldnt compensate, i should of asked to talk to his manager but i didnt. i even asked for a 740qm its not a big upgrade from my 720qm im just surprised he said no.

should i wait for the tech to call and when he says he cant come at 8-9pm "when i really get off work" should i call tech support again and say i want to send my computer in for the repair unless they can give me that small upgrade? because if i send the computer in then i wouldnt have to take off work. but if they can do the upgrade i would be willing to take off work.

 

Point is for a company like dell if in the end you are not satisfied and return your product, you are just one of a thousand customers. Somebody will eventually buy the CPU that you feel like to have as a "compensation". Your returned laptop will be eventually selled as a refurb. or as a brand new (being so short his lifetime). It's like having a fault in a brand new vehicle, of course the company can swap it for a new model, but they aren't gonna give you a better and different model for the same money. Forget about.

Having warranty doesn't mean that if it gets broken you will get a better one, unless they are out of stock.

 

Edit: This was a double-Post. Please delete this entry.

 

Okay, you really do not know that, do you? For all you know, he commutes into the city centre through a heavily burdened local transport system.

Last time I had to take '3 hours off', the engineer arrived 1 hour later, and took over 2 hours taking apart a system he had NO idea how to deal with; I had to spoon feed him all the way. That's more or less the entire day gone – might as well show up to work and clock out. “Kk bai gais!”

I mean, you want to defend Dell's position and establish a code of ethics based on your own personal view of the matter – that's cool. However, to apply your standards and code of conduct to the subjective experience of someone else -- who has their own sense of time, urgency, priorities and quality, thank you very much -- and then criticise their sense of entitlement? You've not made a convincing case. . . at all.

But hey, since according to you, we're probably the type of people who take the whole day off 'being sick' and for one doctor's appointment, well then taking similar liberties with supposition, you're probably one of those Dell apologist and or an elitist. Isn't it grand that both parties know each other so well?

Wow. Just. Wow. He did give his time, and they messed up the job. Are there too many words making an issue out of my statement? Better approach would be for Dell to make up for that day by offering a service on the weekend, rather than place a depot onus on him. Since they messed up their 'in-home' call, doesn't mean that he now should send it to a bloody depot. This is where Dell is known to compromise and that seems reasonable as they do accommodate people when jobs go bad in such a manner. Sometimes, I think Dell actually cares more about the customers than they do about one other.

This I can agree with, however, I think the recent self-righteous posts condemning 'entitlement' has derailed the subject.

Ideally, a job should go well and if it doesn't then Dell should try to accommodate the matter on the customer's schedule. Not too hard, really.

 

closed - you folks need to learn not to bicker and flame each other. Forum Rules - pretty easy to read and keep in mind when posting.

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You've got the right idea. Call support, reference your case # and tell them to get it fixed.