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    don't have laptop for a month!

    Discussion in 'Alienware 17 and M17x' started by bluejamesbond, Sep 16, 2011.

  1. bluejamesbond

    bluejamesbond Notebook Geek

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    hey everyone,

    my laptop (m17x r3) came with a damaged gpu around the 25th of July. Since then they did 2 gpu changes with both failures. then, they tried to upgrade the card to a 580m from a 460m. it diid great for 2 days. then, the laptop died randomly. it wouldnt even turn on. then they told me to send it to the repair depot. it was sent to repair depot 3.5 weeks ago. since then, i dont even have a laptop on me. now every time i call, they say they are waiting on the repair depot and they can't send me a new replacement unit. Nothing is happening!!! they don't do anything!!!

    alienware is being so hesitant with their replies.

    i paid over 2200 dollars for a laptop that doesnt even work from day 1. and they keep saying i can get a refund, but I have waited too long with them for a money back and good bye.

    what should i do? can i take this issue to some agency that can support me?

    hopefully someone can help me with some advice or personal opinions.

    thank you
    sincerely,
    bluejamesbond

    PS: I have been on the phone with them atleast 20 hours...I can buy another laptop with that money if i had spent working instead of being on the phone (not to be cocky about the salary).

    Also, i dont mean to be just angry :mad: on the forum, but want to know what i should do in this case. :(
     
    bluejamesbond, Sep 16, 2011
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  2. Megatony73

    Megatony73 Notebook Consultant

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    Call up and keep demanding your money back until someone actually says yes. Eventually someone will. Say something like, "This is the worst customer service experience I have ever had in my entire life and I have not felt so poorly treated by another company's product as I do in this case."

    Then get your money back. Then...I dont know...go look for a different lappy and hopefully you'll have better luck.
     
    Megatony73, Sep 16, 2011
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  3. bluejamesbond

    bluejamesbond Notebook Geek

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    lol...the problem is that the point of money back has long gone. now i think it would only be fair if they upgrade the laptop and provide at the same price.
     
    bluejamesbond, Sep 16, 2011
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  4. TheSandman2236

    TheSandman2236 Notebook Consultant

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    I think you've invested too much time to call it quits -- demand a brand new laptop and cite what apple would do in this situation. (which they would just send you a new one) -- it happened to me.
     
    TheSandman2236, Sep 16, 2011
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  5. SlickDude80

    SlickDude80 Notebook Prophet

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    That's Crazy!! Sorry to hear about your issues. You got a lemon, plain and simple.

    I would demand a new laptop or a working replacement in good condition... talk to a manager because the first line reps have no power to authorize anything.
     
    SlickDude80, Sep 16, 2011
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  6. bluejamesbond

    bluejamesbond Notebook Geek

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    can u describe how i can demand this? I don't think i can just straight up say give me a new laptop..lol. idk what direction i should take. :confused:
     
    bluejamesbond, Sep 16, 2011
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  7. bluejamesbond

    bluejamesbond Notebook Geek

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    bluejamesbond, Sep 16, 2011
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  8. SlickDude80

    SlickDude80 Notebook Prophet

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    i would wait to hear back from them this one final time. If it still doesn't meet with/to your expectations, then i would definitely file a case with the BBB. i've read that dell can be more accommodating once you've done that or threaten to do that

    All you want is a working computer in good condition. I say good condition because sometimes, the replacements that people get are in horrible condition. Still, i would feel ripped off and angry. You paid for something and you expect it to work
     
    SlickDude80, Sep 16, 2011
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  9. James

    James Notebook Evangelist NBR Reviewer

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    James, Sep 16, 2011
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  10. bluejamesbond

    bluejamesbond Notebook Geek

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    I think i am going to that route and complain a case with BBB because this has gone way to far.

    PS. the depot status page shows that it should be delivered 2 weeks ago! and it was on an engineering hold and they just started working on it a day before expected date of delivery. Now it is 12 days after that and i dont have any information on a 2200 dollar laptop.
     
    bluejamesbond, Sep 16, 2011
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  11. ASCI_Blue

    ASCI_Blue Notebook Consultant

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    The BBB is worthless and this is coming from someone who's allegedly had a complaint filed against them. They're a good threat for the uneducated. Best bet is to find Michael Dell's e-mail address (via google or other info in these forums) as there's a team watching that address. IMO try to e-mail any reps you can since you'll now have a paper trail as it were. After a few and by a few I mean three or so if you don't have some kind of info on your computer forward all of it to Mr. Dell's e-mail address.
     
    ASCI_Blue, Sep 16, 2011
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  12. bluejamesbond

    bluejamesbond Notebook Geek

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    seriously????

    so BBB is no good? what about FTC? or what else can i do?
    emailing michael dell seems outrageous personally, he should be getting tons of emails everyday.
     
    bluejamesbond, Sep 16, 2011
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  13. bluejamesbond

    bluejamesbond Notebook Geek

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    finally...this is what they said
    they will send a new a laptop with a processor upgrade from 2630qm

    PROCESSOR Intel® Core™ i7 2760QM 2.4GHz (3.5GHz w/Turbo Boost, 6MB Cache)
    OPERATING SYSTEM Genuine Windows® 7 Home Premium, 64bit
    MEMORY 8GB Dual Channel DDR3 at 1600MHz (4DIMMS)
    VIDEO CARD 2GB GDDR5 NVIDIA® GeForce® GTX 580M
    HARD DRIVE 500GB 7200RPM SATA 3Gb/s
    LCD PANEL 17.3-inch WideFHD 1920x1080 120Hz WLED w/ NVIDIA 3D Vision Bundle
    WIRELESS CARD Intel® Advanced N + WiMAX 6250 a/g/n 2x2 MIMO Technology
    SYSTEM COLOR Alienware M17x, Soft Touch Nebula Red
    PERSONALIZED PLATE Personalized Plate (----)
    INTERNAL OPTICAL DRIVE Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW)
    SOUND OPTIONS Internal High-Definition 5.1 Surround Sound Audio
    POWER ADAPTERS Alienware M17x 240W A/C Adapter

    is that fair?
     
    bluejamesbond, Sep 17, 2011
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  14. Brabostaan

    Brabostaan Notebook Deity

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    What was your previous config?

    The given config is very nice.
     
    Brabostaan, Sep 17, 2011
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  15. qohelet

    qohelet Senior Member

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    Very fair! Nice config :)
     
    qohelet, Sep 17, 2011
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  16. bluejamesbond

    bluejamesbond Notebook Geek

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    my previous config was
    i7 2630QM
    GTX 460M
    Black coloring (outershell)
    and everything else is the same as the new
     
    bluejamesbond, Sep 17, 2011
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  17. DarthPierce

    DarthPierce Notebook Consultant

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    well, the processor is a $150 upgrade, and the video card is more than $500 since a 560 to 580 is $500 and a 560 is better than a 460.

    So call it a ~$700 upgrade
     
    DarthPierce, Sep 17, 2011
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  18. LVNeptune

    LVNeptune Notebook Virtuoso

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    I filed a BBB complaint and they fixed the issue within 3 days.
     
    LVNeptune, Sep 17, 2011
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  19. bluejamesbond

    bluejamesbond Notebook Geek

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    sweet guys...i think i'm happy now. lets just hope everything goes well now
    lvneptune...its good to hear that. now everything is resolved

    thank you all for ur inputs and good luck with all who have problems as i hope they will only have to go through less trouble than i did :D
     
    bluejamesbond, Sep 17, 2011
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  20. alienwolf

    alienwolf Notebook Deity

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    I liked it better when you were fed up Pissed off never going to deal with that bad bad company. Oh free upgrades 700.00 worth nice dell now Iam happy. :eek: How many times have we read this. :rolleyes:
     
    alienwolf, Sep 17, 2011
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  21. bigtonyman

    bigtonyman Desktop Powa!!!

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    nice config and congrats on the 580m upgrade :)
     
    bigtonyman, Sep 17, 2011
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