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    function keys don't work

    Discussion in 'Alienware 17 and M17x' started by U2WAR, Feb 14, 2014.

  1. U2WAR

    U2WAR Notebook Consultant

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    I reinstalled windows on my new system because I didn't like the slow 500GB HDD dell supplied. So I installed my seagate momentus 750GB Hybrid HDD. After install the function keys will not work.
     
    U2WAR, Feb 14, 2014
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  2. MogRules

    MogRules Notebook Deity

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    Did you re-install the Command Center and OSD? There are quite a few options that don't seem to work properly until those are installed. If you did a fresh install there are quite a few things that don't go back in if you used the DVD.
     
    MogRules, Feb 14, 2014
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  3. U2WAR

    U2WAR Notebook Consultant

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    That didn't work. I updated the osd and run a diagnostic no dice.
     
    U2WAR, Feb 15, 2014
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  4. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    Okay so they won't work. As in when you press them nothing happens. Or does it give you an error? Also if you put in your old hard drive do the function keys function as they should.
     
    Hackintoshihope, Feb 15, 2014
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  5. MogRules

    MogRules Notebook Deity

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    As in none of them work at all? can you control the volume even? Track pad on and or off?
     
    MogRules, Feb 15, 2014
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  6. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    Answer this and we can help you but vague as they don't work does help anybody. Seems like simple driver error but we have no way of telling. next step would be to test Eject Function key in bios if it works then the actual keyboard is not bad.
     
    Hackintoshihope, Feb 15, 2014
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  7. U2WAR

    U2WAR Notebook Consultant

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    I press a button and instead of volume up it mutes. This was after i insalled the OSD driver.
     
    U2WAR, Feb 15, 2014
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  8. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    So this is a driver error, you sure you are installing the correct one? Also have you tried clean uninstalling it. By running ccleaner with registry cleaner. Then finding any leftover files? Then trying to reinstall the most up to date version from dell of the OSD. But you have to make sure its the OSD for your model not another alienware.
     
    Hackintoshihope, Feb 15, 2014
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  9. U2WAR

    U2WAR Notebook Consultant

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    Its the most recent update. I downloaded it for my model. I even thought about installing .net famework 4.5.
     
    U2WAR, Feb 15, 2014
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  10. U2WAR

    U2WAR Notebook Consultant

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    They said I voided my warranty by installing another hdd. The tech told me to reinstall win7 and no dice. The driver tech is now installing the necessary drivers.
    If this don't work they're going to send the parts. I hope there going to send someone to install whatever needs fixed.
    that was the short version.
     
    U2WAR, Feb 16, 2014
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  11. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    Voided warranty by installing your own hdd lol. That is truly a new one.
     
    Hackintoshihope, Feb 16, 2014
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  12. U2WAR

    U2WAR Notebook Consultant

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    I let the tech remote to my system and he installed the drivers. the keys work but it will not eject the cd or turn up the volume. Its a software issue and i'm baffled
     
    U2WAR, Feb 17, 2014
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  13. U2WAR

    U2WAR Notebook Consultant

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    I fixed it. I went into the bios and enabled multimedia hot key.
     
    U2WAR, Feb 17, 2014
    #13