i7 4700mq running at 100 degrees

Yesterday I started noticing my CPU temps getting hotter than I'm comfortable with. Today, I notice the temps topping out at 100 degrees...and this is STOCK.



Guess I can forget about ever overclocking this Haswell furnace...

Anyways, this isn't normal right? The fans are trucking along and the air blowing out isn't extremely hot. The air from my GPU is seems hotter. So, maybe a sensor is screwed up?

 

No it's not Lucas. Have you repasted at all?

 

Yup this definetly needs a repaste.. If you don't want to do it yourself, its serious enough for them to send out an AW tech to do it ... I would buy IC Diamond or some other thermal paste and let the tech repaste it for u...

 

I haven't...

Sent from Tapatalk from an increasingly expensive smartphone

I'll definitely be contacting Dell then. I'm on the fence about whether I want to do it myself or not...

Sent from Tapatalk from an increasingly expensive smartphone

 

I don't think its too hard.. You just have to be careful and follow the instruction manual.. There are even videos available online... Just make sure you are grounded and don't short anything or you will be screwed..

 

Remove the 2 screws located at the back of the air intake grill (underneath). Slide the cover from the back of the laptop to the front of the laptop. It will only need a slight push. Lift the back plate off and you'll have full access to the GPU and CPU heatsinks. Remove the fan for GPU which in this case will be the biggest fan. There's 3 screws holding the fan in place. Once the screws are removed, gently lift the fan cable from the motherboard. Remove the fan from the chases and then proceed on to the heatsink located directly in the middle. Remove the screws in a star shape sequence. The heatsink has screw numbers 1-4 imprinted on the heatsink plate. So unscrew 1, 3, 2 and then 4. Once you have all the screws loose, gently lift the heatsink out. When pulling the GPU heatsink out, you'll notice thermal pads stuck to the underside of the heatsink. Leave them where they are.

Now with a lint free cloth, clean away the old thermal paste from both the GPU dye and the copper underside of the heatsink. Once your confident that the old paste is completely removed, simply repaste with a rice sized grain going from one side of the dye to the other. If you choose to go with Liquid Ultra, you'll need a brush to spread the liquid compound. If you go with ICD 7, you'll most likely need to put the injector in a cup of warm water so it softens the compound before using.

Do the same for the CPU side. The only difference between the 2, the CPU is smaller in size compared to the GPU, it's also a damn site easier to lift the heatsink off the CPU than it is the GPU.

Honestly Lucas, you can do this on your own. Have confidence in yourself, and remember to get rid of any static energy you may be carrying before repasting.

 

Thanks guys and I don't doubt that I can do it myself, it's just that thought is in my head that if I screw up, it's on me. If, on the other hand, the tech screws up, it's on Dell.

I've repasted CPU's before, just not on my expensive baby.

Sent from Tapatalk from an increasingly expensive smartphone

 

If you aren't comfortable doing it yourself, it probably is best to ask Dell to get it done for you. However, I am not sure if your warranty becomes void tho if you try to open and modify or upgrade yourself.

 

This has been covered before - Dell and Alienware allow users to upgrade components without voiding the warranty. The only catch is if you swap say your HDD for new shiny SSD, that new SSD is not covered under your Alienware warranty. However ssd is still covered under the retailers warranty you bought it from and the manufacturers, who made it.

 

My (barely overclocked, just increased the multiplier) i7-4700mq Alienware runs at around 70-75 degrees when I was doing Intel's stress test. Def not normal.

 

I contacted Dell yesterday and they are sending me the parts and a tech to fix it. It'll be interesting to see if I get any benchmark increases after it is fixed. And yes, I know I'm a pansy for not fixing it myself lol

 

My Alienware has been fixed :thumbsup:

I must brag on Dell support and the technician. He was an older gentlemen, which I preferred, and let me observe without any issues. The thermal paste was no good, so he re-applied more, put everything back together and we ran some benchies. Temps never got above 82 degrees! I ordered some IC Diamond, but Dell worked so fast that it hasn't arrived yet so I just had him apply the thermal paste he had. Overall, very happy with Alienware and Dell's service!

 

Glad you got it resolved Lucas.