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    m17X-R1: DVD slot drive broken

    Discussion in 'Alienware 17 and M17x' started by Omroth, Sep 21, 2010.

  1. Omroth

    Omroth Notebook Guru

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    Hey guys. Had my R1 for almost a year now. The DVD drive will spend an infinite time trying to read a DVD, with almost 50% of DVDs - I have to restart windows and eject it before windows starts when it happens!

    I'd rather not have to send the unit back, but I presume I'll have to - is there anything else I can do?

    Thanks,
    Ian
     
    Omroth, Sep 21, 2010
    #1
  2. Nick

    Nick Professor Carnista

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    It sounds like the drive is dead, you should probably send it in.
     
    Nick, Sep 21, 2010
    #2
  3. spradhan01

    spradhan01 Notebook Virtuoso

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    Better get a replacement from Dell if you got any warranty left.
     
    spradhan01, Sep 21, 2010
    #3
  4. reborn2003

    reborn2003 THE CHIEF!

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    You should be able to call dell/alienware technical help support. If you got warrenty left they will just send you out a new DVD rom drive. A tech guy should be sent to your house to swap it out for you.

    Cheers.
     
    reborn2003, Sep 24, 2010
    #4