m17x R3 - 560m stopped in device manager Code 43.

Back again for more issues with my GPU.

Back in June my 560m blew out due to a motherboard issue causing it to bake and after many many visits, it was finally sorted and the Mobo/GPU replaced.

Today, while playing a game the sytem locked up on me completely, I did a hard reset and tried to start my game again and noticed my framerate was down in single digits so I closed it and tried to go into the nVidia control panel to check on the card.

When I tried to open the control panel I was told I could not because the display was not using an Nvidia GPU (the system had switched over to the onboard Intell 3000 HD)

I looked in device manager and sure enough the card is showing an exclamation, and on further investigation device manager says it stopped the device due to a code 43.

Doing a search online did not yield much info, but I tried rebooting again, did another one, this time removing the battery in between shutting it down and starting it up again, and did a full removal/re-install of the driver all with 0 effect.

Attempted a system restore but for some reason there were no restore points available (no bloody idea how that happened but such is life)

Does anybody have any experience with similar issues on the R3 or care to suggest anything I can try as the Dell support site advises me that I'm out of warranty so if the GPU has gone again I'm probably looking at having to part with cash to get this sorted or finally biting the bullet and going for an upgrade.

 

Oh dear, 100+ views and no comments, I assume this means I'm screwed

 

Have you tried to reseat the video card?

 

Not yet, spent about an hour and a half online to tech support today and they told me since the part is less than a year old they'll send an engineer out with the replacement tomorrow or Thursday, so happy days

Now I just need to figure out why my machine is killing so many GPU's...

 

Plot thickens, seems the mobo has gone south again as well, couldnt detect the new GPU when it was inserted or the old one when it was put back in.

Mobo was replaced same time as the last GPU so they're sending the engineer back with a mobo and another GPU.

All the fun of the fairground once again, at this point it would be more economically viable to offer me a discount on a new machine

 

If this still has problems then you are definitely eligible to ask for consideration for a full new replacement. Dell do do it although often you have to ask (nicely;

I and many others have had new replacements when it becomes economically better for Dell to stop keep sending engineers and parts. Rule of thumb they use is 3 major part replacements and you can ask for a supervisor to review the case for consideration of replacing it altogether . Totally up to them but worth asking for sure if this does not result in a perfect machine

 

Well this will be the 4th motherboard overall (first one failed, second was DOA, third is the current one) and including the GPU the engineer brought today it will be the 5th or 6th GPU all told they;ve sent out (including a couple of DOA's last time).

And thats before you even count the cost of at least 5 engineer visits so far.

 

Yup, time for them to cut their losses. Check out the link in my sig to one of my posts that may give you some pointers...

Hopefully this is the last time though!

 

Do I need to be under warranty for this? Because currently the warranty is only on the Mobo/GPU becuase they were replaced in the last 12months, the machine itself has been out of Warranty since October.

 

Ahh, I never read back . Probably not going to happen since you don't have a full warranty but still worth asking if you still have trouble.

Edit: Your only argument is that they never actually fixed it when the warranty was still in-force and the same thing has happened.

 

You tease, you had me all excited

I suppose I could always extend the warranty then ask for it to be looked at, still hellish cheaper then a whole new machine...

 

HaHa, sorry

If they let you extend it then I would go ahead; before the repair would be my advice. So you are legitimately taking a chance that it will be money wasted and not waiting until another failure...

 

GPU/Mobo replaced, logged me into windows once and the card appeared to be installed, machine was running slow as hell and crashed during a driver install and now blue screens every time I try to log in to Windows.

In safe mode atm backing up my stuff while waiting on a callback from tech support :S

 

Sucks, maybe this is where someone at dell figures they either have to spend another bunch of money or just cut their losses and offer a new one. If they do it will have a 1 year full warranty so renew this time.

Ask nicely and good luck.

 

Support had me recover the machine from the factory image on the restore partition but after that the GPU is back to showing a code 34 error even though both the gpu and mobo have been replaced.

In the middle of a clean windows install at their request to rule out issues with the recovery image...

 

Clean install failed to sort the issue, the system now picks up the GPU but the system either blue screens at login or halts once you get logged into windows.

Disabled the GPU in safe mode rebooted and the system seems stable so it's deffo something to do with the 560...despite having replaced it twice.

Tech has requested to pick it up on Monday to send it to be checked, but now I'm slightly nervous because if they find anything wrong with it other than the Mobo/GPU i'm going to be out of pocket...

 

I doubt they will try to charge you whatever fixes it. It was their call to replace the parts so far and if they got it wrong then I would expect them to make it right. Have you thought about the renewal?

Think positive, they either have to send you back a perfect machine, or, they will not be able to fix, so they replace it (since the problems started during warranty).

Justa thought, has the CPU been the same throughout?

 

Well he was pretty clear that if anything but the parts theyve replaced have gone im going to need to pay.

Trying to stay positive, but its hard when you know you'll be having zero gaming for about 2 weeks

CPU has never caused any problems, and has been the same since it shipped.

I'm pretty positive it has to be the gpu tho, the system stabilises as soon as you disable it in Device manager.

Guess all that is to be done is swap the factory ram back in and wait for them to come and get it.

 

Since the parts have been replaced multiple times and multiple windows installs I'm thinking about something weird. The error code on the device manager is not a problem I have seen, but I've seen quite a few that have failed.

Out-there-logic & grabbing at straws: The CPU has GPU on-die. It works fine alone. Add in the second card and it screws with it stopping the driver correctly installing?

I can't think of any other component that could cause multiple failures when both GPU and motherboard have been replaced. But hey, who knows with these things until you have all the parts to swap in and out.

Same as you with the gaming recently, went through two weeks in hospital with my AW only running in safe mode! Boy did I get cranky

 

Sheeeiiit what does a CPU run these days?

 

Got my machine back the Friday afternoon, so only 5 days turnaround on the repair which was nice.

They also have replaced my 560 with a 580 for reasons known only to the machine gods, but I'll take a free upgrade wherrever I can get it.

No bill for anything so it seems the CPU is fine, so I can only assume the reworked 560m stock that Dell keeps around has a monumentally high RoF or the tech who came to my house was hilariously incompetent.

Either way another somewhat drawn out but satisfactory result (with an upgrade thrown in) so yay for Dell

 

Great news dude

As usual they get there in the end, you just have to ba a little persistent (and not angry) some times.

Have fun gaming again

 

Sorry to necro, but I've noticed the 580 seems to be running way hotter than the 560 ever did, while the 560 would idle at around 46-49 when not in use, the 580 is idling at 60 degrees almost constantly and getting up to around 75 degrees under load (and its already on a coolermaster cooling stand with one fan over the external GPU cover and one punting air directly into the fan intake port)

I checked the fan and the fins on the sink and they are clear so that's not it.

On another machine this would'nt bother me too much but I seem to remember that R3's had a vbios issue with nVidia cards that caused them to throttle at 78 degrees, so I'm not far off from that and its the middle of winter (which means i'm almost guaranteed to BBQ the machine once summer gets here)

You think I need to look at re-pasting it?

 

Certainly sounds like it. Both my 580 and this 675m (exactly the same card) windows idle runs 50c~60c with the lowest level of fan kicking in and out and never more than 70c under load.

Do the fans sound loud when it gets that hot?

 

I play with headphones on, but I'm pretty sure the fans are at full throttle pretty much as soon as I log in to a game environment.

Might need to run a log and see how long its spending at these temps during a play session, if its only spiking for a few seconds here and there I suppose its not a big deal, but if its prolonged I better break out the arctic silver.

 

If you use msiafterburner you can see your temp (and a bunch of other stats on the monitoring tab) while you game.

The paste does get old so it may be quite simple and probably best to do it anyway.

Seems mayo is a good option!! Thermal Compound Roundup - October 2011 | Hardware Secrets

 

Lol, You would think Mayo would start to smell pretty quickly.

Surely the paste should be brand new with the GPU just being replaced and all? Or will they have used one of those silly thermal pad things and called it a day?

Anyway spent a couple of hours playing Mechwarrior Online last night, its probably the most graphically demanding game I play and the GPU temp never got above 67, but the room I was in was bloody freezing by that point in the day so it may have been incidental.

Will do a log and see if specific games/situations are causing it to ramp up, but probably look into doing a repaste anyway if only to try and extend the life of the chip a bit.

 

Sorry, missed that bit about being replaced. I have seen some 'engineers' just wipe over the card core (no IPA or cleaning fluid) and the heatsink leaving bits behind. Not actually knowing what they are doing and anyway 'it never has been a problem on other machines' in their mind. A while ago I had an engineer call to replace my heatsink. I had to ask him if he had any cleaning fluid and he went and got it from his car!

The temps sound good as that is usually what mine runs at on the top-end games (summer and winter). So if it never hits 70c I think you're fine (that's when I start to look for problems)