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    m17x R3 Black Screen

    Discussion in 'Alienware 17 and M17x' started by janp105, Jun 5, 2011.

  1. janp105

    janp105 Notebook Geek

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    Hi guys I just recently bought my m17xr3 so far its nothing but headaches. Anwyways my problem is everytime I exit the a game I keep getting this black screen I have to do a hard reset to get it back up running.

    I tried everything from reinstalling and tried different video driver its still doing the same thing. Have to do a hard reset every single time.

    Can anyone please help me whats causing this before I return or just sell it. it is very frustrating and never encountred this before.

    My specs are:
    Sandy Bridge i7 2630m
    ATI Radeon 6970m 2GB GDDR5
    320GB 7200rpm Hard drive
    4GB RAM
    1920x1080 60Hz screen
     
    janp105, Jun 5, 2011
    #1
  2. MrHappyyy

    MrHappyyy Notebook Consultant

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    I had similar issue but it happened when I closed the laptop lid for few hours.

    For me simply Fn + Adjust Brightness +/- key worked. My desktop used to resume back to normal once I do that. Sorry I dont know whether its F4 or F5 as im not at home.
     
    MrHappyyy, Jun 5, 2011
    #2
  3. janp105

    janp105 Notebook Geek

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    The thing is I cant hit any keys its just froze to black screen even if I hit
    ctrl alt delete still doesnt do anything. Any suggestion I updated my directx too.
     
    janp105, Jun 5, 2011
    #3
  4. Litoid

    Litoid Notebook Guru

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    i got this problem too, why there isnt any fix at all? (everything is turned off sleep, hibernate, hard disk shut down etc etc... and all drivers up-to-date_
     
    Litoid, Aug 24, 2011
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  5. teksavvy1

    teksavvy1 Notebook Geek

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    i got similar issue while running a program, the prime screen got black but second screen is ok. the mouse is working. i have to disconnect prime screen then connect again to bring it back.
     
    teksavvy1, Oct 17, 2011
    #5
  6. The Revelator

    The Revelator Notebook Prophet

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    I have experienced similar black screens, both the lock-up and the dark screen but otherwise functioning computer version, mostly with some versions of the 11.8 or 11.9 drivers, but also occasionally with the 11.10 Preview/Preview 2 sets. Fn+F4 usually brings the dark screen back to life. No cure for the lockup except a reboot. No specific cause or cure has been identified, though the fact that it afflicts some users but not others suggests strongly an individual cause or conflict. I suggest using the standard Dell 6970M or 6990M drivers, as applicable. I have never seen the blackscreen issue with the stock drivers, and they are generally solid and decent performers. Except for some limited increases in benchmarking performance, there is no real need for the later reference drivers.
     
    The Revelator, Oct 17, 2011
    #6