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    m17x r3 6990m Random BSOD at Startup

    Discussion in 'Alienware 17 and M17x' started by kRAUZ, Nov 5, 2013.

  1. kRAUZ

    kRAUZ Notebook Enthusiast

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    Hi!

    This problem has been going on for a few weeks now, basicly the problems actually started much further back than that with some performance issues but i have no proof that they are connected in any way, shape or form.

    At the moment im on a fresh installation of windows, not restored or anything like that and windows decides to randomly, one day to another give me BSOD, no cursor no nothing after windows logo on startup. This usually happens once a day now for 3 days straight.

    Performancewise i've been struggling with new drivers and finally ended up with 13.4 WHQL drivers, and i can now play BF3 steadily on low settings (Medium textures) with playable fps, but it really doesnt feel like i think it should, the fps is a little low for my preference (my preference not being unreasonably high) which causes stuttering with lots of action going on.

    Specs of importance:
    Widows 7 SP1, have had some issues with, what i think, is a windows update for 6900m series. So that i have not installed at the moment.
    i7-2760QM Official Dell drivers for chipset and other stuffs.
    AMD Radeon 6990m 13.4 WHQL Drivers on top of official dell drivers for CCC and Card.
    Display mode in bios set to PEG (Only discrete, no switchable graphics)

    ***Update***
    Everything was working fine (again) until a minute ago, comp just froze in chrome and would not budge, hard reboot > BSOD. Trying to get it going again with a restorepoint through startup repair but i havent had this issue before, That is actually just randomly freezes, its usually fine after i get through the boot process.

    ***Update***
    Did a restore through startup repair again, booted.

    ***Update***
    Managed to play some really steady Bf4, performance no longer an issue after cleaning the fans and sinks out. accidentally pulled out the powercord though in the middle of gameplay, game hung with repeating sound and now i got BSOD again on boot, trying to restore through startup repair as i did the last time. We'll see if it works...Works! Booted and probably same performance as before. So the problems have decreased but im fairly certain that this is not the way it should be behaving.
     
  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Did you investigate the bug check (BSOD) STOP error codes to see what clues they might provide?

    Try clearing your CMOS and then leave everything in the BIOS at defaults. Disconnect the CMOS battery, system battery and AC adapter. Hold down the power button 30 seconds. Bridge the two pins for the CMOS battery with the tip of your screwdriver. Reconnect everything. At first boot you may experience some beeping. Power off and on, then it should boot fine. Only set the date/time in the BIOS. You can set PEG mode to disable Optimus if you wish, but do not change any CPU settings. Do not touch BCLK (reference clock), MSR Lock, Pri Plane or anything else relating to the CPU. Then see if your system behaves properly. Might not be a bad idea to not disable Optimus, at least long enough to monitor behavior for a day or so, then set PEG mode to see if the behavior changes.

    If your system still does not behave properly, use WhoCrashed to read the content of the bug check dump files and see what the BSOD is telling you.
     
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  3. kRAUZ

    kRAUZ Notebook Enthusiast

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    I will do so when i get time, i havent changed anything in bios except from SG to PEG. But i will do what you thought i should try and get back to you!

    Thanks!
     
  4. kRAUZ

    kRAUZ Notebook Enthusiast

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    So, I got home, took out the CMAs battery, shorted it and restarted. If you had not included that the comp would make sounds I would have definitely myself. It didn't work anyhow, or atleast didn't change anything. Tried to boot with St but it didn't really work out. Couldn't even restart. Swapped back to PEG and I think it's back to where I started from, which is startup repair to get it booted about once or twice a day. I'll try to get some logs and post them tomorrow.
     
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Did you check the temperatures of the GPU ? It could need some repasting as well.
     
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  6. kRAUZ

    kRAUZ Notebook Enthusiast

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    Before i cleaned up the vents the GPU got HOT. upwards to 94C when pressed. BUT after cleaning the fans, vents and hugging it for a while, its only a little warmer at idle (around 55C) than when gaming and really pushing the performance (around 60C).
    Also cleaning up the vents and fans boosted performance by about a million percent.
     
  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    IT must have been that. 94C is too hot, the computer may have throttled to lower the temperature, causing the low performance.
     
  8. kRAUZ

    kRAUZ Notebook Enthusiast

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    Yeah yeah, definetly. But the problems with booting into a black screen persists. Performance is awesome now as i said, but its kind of annoying because now the computer is working as it should when actually booted but when i want to use it i have to spend anything between 10 minutes to an hour getting it to boot through system restore points. I have no idea whats causing it. Could you kindly point me to a way to find what's messing up?
     
  9. kRAUZ

    kRAUZ Notebook Enthusiast

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    View attachment ntbtlog.txt

    I (tried) to attach a bootlog, there are alot of drivers not loading, anyone find something more significant than others? Maybe something that starts not loading causing a storm of non-loading drivers?

    As said before, i can restore, play some games or basicly not do anything significant, reboot and it doesnt boot. It just doesnt make any sense to me being that inconstistant.

    Btw, thank you for all your help, ive done my head in trying to solve this on my own... oh the hours just to get to THIS actually 50/50 working state. ;)

    **Also WhoCrashed cannot detect any working crashlogs, even though it says they're enabled.
     
  10. kRAUZ

    kRAUZ Notebook Enthusiast

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    Installed cougar i7 drivers from dells homepage... seems to work... if this is it i will be both happy and slap myself :D
     
  11. kRAUZ

    kRAUZ Notebook Enthusiast

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    Did not work, can't get computer to boot at all atm... Anyone wanna analyze the bootlog d give me something to try? I'm getting pretty sick of this...
     
  12. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Have you tried a clean install? Does the PSA or AlienAutopsy show any errors?