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    m17x r4 (7970m) - USB MOUSE problem and more

    Discussion in 'Alienware 17 and M17x' started by Jollybean, Dec 7, 2013.

  1. Jollybean

    Jollybean Notebook Enthusiast

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    Hi guys,

    Ok, so I was having trouble with the drivers on the windows 7 (mouse, camera & FN+ buttons not working properly) so I decided to upgrade to windows 8.1.

    Everything is still not working! The mouse connects and shows as a HID-compliant device under mouses with drivers installed.. but it wont work? The mouse is a microsoft 1000 cheap wireless one, but still.. I'd expect it to function.

    The camera isnt working also, and the FN buttons definitely don't work.

    I haven't got a command centre either anymore

    Can anyone help??

    I was having trouble on the dell driver site, wasn't scanning my laptop properly so I installed Mydell (AlienAutopsy + Pc Checkup), and it seems like all drivers are up to date on Mydell.
     
    Jollybean, Dec 7, 2013
    #1
  2. Jollybean

    Jollybean Notebook Enthusiast

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    I think it's def a driver issue, should I just follow the installation order for win7 as I cant find one for win8.1

    Also, Do I have to uninstall the drivers first?
     
    Jollybean, Dec 7, 2013
    #2
  3. Jollybean

    Jollybean Notebook Enthusiast

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    Ok I managed to get a lot of it working now, but my lifeforce is drained

    The only thing left is the camera - since I bought this off someone else how would I go about getting the software?
     
    Jollybean, Dec 7, 2013
    #3
  4. utumkodur

    utumkodur Notebook Geek

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    utumkodur, Dec 7, 2013
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    Jollybean likes this.
  5. Jollybean

    Jollybean Notebook Enthusiast

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    And also, are there any known issues with usb mouses? Mine shows up as HID-compliant device but doesnt actually work, it didnt work before the upgrade either
     
    Jollybean, Dec 7, 2013
    #5
  6. mikecacho

    mikecacho Notebook Evangelist

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    Jollybean,
    Verify you have Alienware OSD installed (in control panel, under uninstall programs it should be in there called "Alienware On-Screen Display).

    For your mouse, it just might not be compatible with the R4 or lack the firmware support, (this is the case with one of my Razer mice, and i paid 80 bills for it).
     
    mikecacho, Dec 7, 2013
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  7. Jollybean

    Jollybean Notebook Enthusiast

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    Is there a way to check which mouses are compatible? What are the requirements and issues with compatibility?

    Thank you for your reply by the way, I have sorted all other issues out including OSD.
     
    Jollybean, Dec 7, 2013
    #7
  8. paradigm

    paradigm Notebook Deity

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    All USB mice are compatible
     
    paradigm, Dec 8, 2013
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  9. mikecacho

    mikecacho Notebook Evangelist

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    Not True.... its all in the firmware support. there really is no way to tell which are, and which are not. I would research what mice have been reported to run smooth with the R4.

    A great mouse is the Razer Abyssus. Out of the half dozen i have tried, this one runs the best, for me.
     
    mikecacho, Dec 8, 2013
    #9
  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Does it work on any other machines?
     
    Alienware-L_Porras, Dec 10, 2013
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  11. vs3074

    vs3074 Notebook Evangelist

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    I haven't had any issues with USB mice in my r4. So I am confused as to the compatibility. As brother Luis said, check the mouse on another computer.
     
    vs3074, Dec 10, 2013
    #11