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    m17x r4 dutch qwerty keyboard OMG

    Discussion in 'Alienware 17 and M17x' started by tommyvlaming, Jan 8, 2013.

  1. tommyvlaming

    tommyvlaming Notebook Enthusiast

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    Hi all,

    When I ordered my alienware from alienware.be I only had the choice between a dutch qwerty and a french azerty keyboard.
    Unknowing that a dutch qwerty is diferent than a US qwerty i ordered the dutch qwerty.

    Now I see that its a LOT different, NOONE uses dutch qwerty, even in holland EVERYBODY uses US qwerty.

    I called the Belgian support guys and they told me I had to return the WHOLE laptop within the first week I got it, now there is nothing they can do anymore.
    They can send a technician with a us qwerty but this will cost me 300 euro ($450), they WONT sent me the keyboard cause then my warranty expires ...

    Is there anything I can do about this ? I cant find this keyboard on websites ..

    ps : nice support from dell for a $2000 laptop
     
    tommyvlaming, Jan 8, 2013
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  2. LeoVainio

    LeoVainio Notebook Evangelist

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    I have no idea, but all I could think of is maybe you can buy the keyboard online from ebay or amazon?
     
    LeoVainio, Jan 8, 2013
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  3. Joe85

    Joe85 Notebook Deity

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    Joe85, Jan 8, 2013
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  4. tommyvlaming

    tommyvlaming Notebook Enthusiast

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    tnx for the answers, gonna check if they deliver to belgium
     
    tommyvlaming, Jan 8, 2013
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  5. Joe85

    Joe85 Notebook Deity

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    Parts People deliver internationally.
     
    Joe85, Jan 8, 2013
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Alienware-L_Porras, Jan 10, 2013
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  7. tommyvlaming

    tommyvlaming Notebook Enthusiast

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    I dont think they deliver to europe.
    I have send an email to dell (us), this is the response :

    Tommy,



    They do not have the availability in that region from my understanding. We sell the keyboards in the US, but do not ship overseas.



    If you have a US credit card and an address to ship to in the US, you could order one.
     
    tommyvlaming, Jan 10, 2013
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    that's exactly what I was thinking. If you had a way to get it from the US and ship it overseas.
     
    Alienware-L_Porras, Jan 10, 2013
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  9. tommyvlaming

    tommyvlaming Notebook Enthusiast

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    Unfortunately I dont have a way.
    But isnt it crazy I cant get a simple keyboard because I wasnt able to select the us keyboard when ordening, and now there is NO WAY to get a keyboard (unless 2nd hand from ebay or something)

    Why did I pay 300 euro extra for extra warranty ? its all useless to me

    I should have resend the WHOLE laptop within the first week and then order a new laptop (this is what dell support belgium told me), this is just crazy for me but then again I now know what laptop Im gonna suggest to my friends/colleagues

    thanks anyway for answering the forums
     
    tommyvlaming, Jan 10, 2013
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  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    The warranty that you added is to cover hardware related issues with the PC. I know it seems weird that you can't get it shipped out there but it is just due to availability of the parts in some regions.

    I apologize for the inconveniences. Perhaps you have a relative that can help you out from the states or even Canada.?
     
    Alienware-L_Porras, Jan 10, 2013
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  11. tommyvlaming

    tommyvlaming Notebook Enthusiast

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    Nope,

    But im gonna fix this the way Dell expects things to happen : the laptop had an accident and now my keyboard is damaged :(
    I have extra warranty so now I get a FREE keyboard ? great
     
    tommyvlaming, Jan 10, 2013
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  12. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It's probably gonna end up being the same type of keyboard due to the order details :( :(
     
    Alienware-L_Porras, Jan 10, 2013
    #12