m17x t4 so long in dell service and still not fixed!!!!

Hi all just quick question how long usually taking fixing m17x r4 it's 3 weeks now in deepot I have warranty till 4/2015 with accident damage I have liquid dm Laptop stop working are they still having t4 motherboard or stop making them?any experience what should i expect?

 

You should email or call to find out what's taking so long. I've heard of the depot holding on to systems until warranty runs out, then claiming they can't fix it.

Where are you from? If you're in the USA the Technical Support here can help you.

 

It's possible they are also having a hard time getting parts as well, but as J.Dre has said give them a call and ask....

When mine was sent in it was gone less then a week so I would presume that it may have something to do with a problem getting parts, such as the MB.

 

Hi all im in Scotland i call them everyday dont worry and im using chat options but its just unrealistic why its taking so long laptop worthy 2k I told them its a joke now they looking for new t4 motherboard i mention my faulty integrated card and sound sam e ps No point email them
Iq was
Regularly email them everyday since day9 noo reply at all

 

What its the maximum time they have to fix mybaby?

 

My laptop was recently sent to the depot too.
I could follow the repair progress on the Dell website using my service tag. It was only two weeks later that I saw replacement parts were ordered, and I received my laptop back again a week later (so I had to wait about three weeks in total I guess).
So apparently it's not that unusual that it can take some time till you have your machine back.

 

They are most likely out of the part(s) you may need and are waiting for them to arrive at their facility.

 

Oh e no dayz or sc2 for me then for a while thx for info boys

 

Just get a massage from Dell that i will receive brand new unit what, No details with spec yet

 

I'm That's good news, lol.

They will call you and tell you what specs. You better answer that call.

 

I have i7 7970 he 256 ssd 6 gb ram are the replecing with r4 or r5? tech support told me it will be brand new ,meybe 770 or 8600gpu any chanes for a x290? Cheers

 

I have i7 7970 he 256 ssd 6 gb ram blue ray are the replecing with r4 or r5? tech support told me it will be brand new ,meybe 770 or 8600gpu any chanes for a x290? Cheers

 

If they have the M290x, that's likely what you'll get, in the new Alienware 17.

 

Oh man. I just sent in my unit this afternoon for a failed video card and failing/problematic motherboard. I really hope they're not out of parts, a replacement 17 simply would not do it. Haswell + radical redesign (that I absolutely despise).... please please have good spare parts.

 

Hi all quick update that i was offered today fromm dell nly downgrade its blue rey with i newer use take it?

Alienware 17 Base4th Generation Intel(R) Core(TM) i7-4910MQ processor (Quad Core, 8MB Cache, Overclocked up to 4.1GHz)17.3 inch (439.42 mm) WLED FHD (1920 x 1080) Anti-Glare Display16GB Dual Channel DDR3L 1600MHz (4x4GB)256GB mSATA SSD Boot + 1TB 5400RPM SATA 6Gb/sSlot-Loading Dual Layer DVD Burner (9.5mm)240W AC Adapter8-cell Lithium Ion (86 wHr) BatteryUK 250V Power CordAMD Radeon R9 M290X with 4GB GDDR5Intel(R) Dual Band Wireless-AC 7260 @ 5GHz + Bluetooth 4.0Intel 802.11n/ac Wireless and Bluetooth 4.0 driverInternal UK/Irish (QWERTY) KeyboardResource DVD windows 8.1

 

+ win8 pro ,1 extra warranty+accident cover from new date so im getting upgrade of cpu, gpu hdd lcd to 1920 ,ram and just downgrade of DVD fair?

 

Just get new email fromm dell after i mention downgrade blue r i get new offer with upgarde gpu to 880 m 8gb ram and free blue Ray that normal in dell? Love new spec hate new designe wow

 

880M is a garbage GPU plagued with heat/throttle problems. You would be better off with the R9 M290X

 

I say go for the 780m and tell them to throw a 1 terabyte backup drive in there for the difference

 

I doubt they have 780M's in stock. They're not even in production anymore. I'd accept the 880M machine, sell it to someone who doesn't know a thing about the 880M - brand new, don't open it - and then buy another laptop with the 980M when it comes out.

 

Are the 880 it's rly so bad it's 8ghost card it's all about heat issues?

 

The 880M is fine if your'e not ocing and benchmarking.. Hell, all you need is good cooling and some great thermal paste and your fine.. I would take that option if available..

 

Well, I got my m17x R4 back with a functional 7970M, but as soon as I turn it on right out of the box, I am greeted by the familiar "Red X" over the audio icon, even though the service rep and I both noted audio problems. Smh alienware....they didn't even try to replace the motherboard.

 

Yeah thank god I had my motherboard replaced before warranty ran out.. This audio issue was a pain in the butt..

 

Hi all i should get ma new system on 6th I will keep you updated

 

I've gotten 2 MB changes, both had defects. Maybe a third time will do the charm?

 

That's the problem with refurb crap.. My 17x was a refurb and the guy sold it to me on ebay as he had bought it new.. To make it work like it is now, I had to have CPU heatsink changed, Keyboard changed, MB replaced... Thank god its working good as new.. Dell wanted to replace my 7970M with another refurb when the driver kept crashing and refused to give me a 680M... I took the risk and stuck with my 7970M and its been working great... Once I get a job, I'm dumping this unreliable Alienware if the new 17 isn't out, I'm getting the G751.. Asus at least worked for me for 4 years with no problems...