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    m17x-R2 charging question

    Discussion in 'Alienware 17 and M17x' started by acerguy123, Aug 22, 2011.

  1. acerguy123

    acerguy123 Notebook Consultant

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    hi my alienware m17x-R2 is still new i built it on the website just before they switched to the newest machines today. but my question is when im on battery power and it tells me to plug in the power when i do it says not charging but what i have to do is power down the laptop unplug the power and remove the battery entirely put it back in and plug the power back up and it starts charging im wonder if something is failing or if i should be worried or maybe its a software glitch? not sure so that is why im here today asking for advice and guidance.also i have the 4 yr premium warranty so i am totally covered.so is this an internal part failing possibly or maybe the software.i mean it doesnt do it all the time either just every now and then
     
    acerguy123, Aug 22, 2011
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  2. Tweak155

    Tweak155 Notebook Evangelist

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    I read someone else having this issue but I don't remember if it was solved. Do you have the latest BIOS?
     
    Tweak155, Aug 22, 2011
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  3. acerguy123

    acerguy123 Notebook Consultant

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    i think i tried updating the bios once but it came up with a error saying it couldn't update
     
    acerguy123, Aug 22, 2011
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  4. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    katalin_2003, Aug 22, 2011
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  5. acerguy123

    acerguy123 Notebook Consultant

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    oook after a little reading ad research i have successfully updated to A10 bios

    EDIT: thanks to the above i think i have fixed the problem by updateing bios thanks guys and happy gaming :)
     
    acerguy123, Aug 22, 2011
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  6. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    Hopefully it's fixed for you too, good luck.
     
    katalin_2003, Aug 22, 2011
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  7. acerguy123

    acerguy123 Notebook Consultant

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    welp thats a no go on that fix back to the drawing board.does anyone know if its a hardware issue? or is it software?
     
    acerguy123, Aug 23, 2011
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  8. Huniken

    Huniken Notebook Evangelist

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    how long you wait for the Icon to change from not charging to charging? Try to wait for 15 minutes once you put the cable in, mine takes around 5 to 10 minutes to change from not charging to charging. I use modified A10 bios.

    Also try to use Fn+F2.
     
    Huniken, Aug 23, 2011
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  9. acerguy123

    acerguy123 Notebook Consultant

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    ive bin testing it back and forth today with the battery that came with the system and i can produce the same not charging issue waiting atleast 10-15 minutes each test so ive bin reading alot of the A10 bios thread and noticed one thing which was no one tried to swap batteries when i purchased my machine i bought a extra battery so i swapped out the battery plugged it up booted it into windows unplugged the power then plugged the power back in several times each time it immediately going into charge mode every time if that makes sence so far ive bin doing it all day unplugging and plugging it back in and everytime it goes into charging mode.
     
    acerguy123, Aug 23, 2011
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  10. acerguy123

    acerguy123 Notebook Consultant

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    ok so i just got off the phone with alienware support and they know theres a problem.what the tech told me was there working on another bios version with a (plugged in,not charging fix) he said they have bin working on it for about a month now so lets hope what he says is correct and will get that bios update and charging fix
     
    acerguy123, Aug 23, 2011
    #10