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    mx17 r2 random restarts

    Discussion in 'Alienware 17 and M17x' started by thatythat, Feb 20, 2011.

  1. thatythat

    thatythat Newbie

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    laptop is randomly restarting, seems to happen when i'm not around.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88004B35817
    BCP3: FFFFF8800A156900
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    where can i start looking for a solution?
     
    thatythat, Feb 20, 2011
    #1
  2. steviejones133

    steviejones133 Notebook Nobel Laureate

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    It would help if you post some infor about your system specifications, drivers etc.....then someone may be able to help out. From the BCCode, sounds like a video driver issue. Out of interest, do you put your laptop to sleep via closing the lid?
     
    steviejones133, Feb 20, 2011
    #2
  3. 7leagueboot

    7leagueboot Notebook Consultant

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    I'm very keen to see if you find a successful resolution to this problem as this is exactly what was happening to mine before the on-site techs killed the machine permanently.

    Only today, the Dell support tech I am dealing with said that if ever I come across a solution to this issue I am to let him know what it is because they come across it regularly and so far haven't found a cure.
     
    7leagueboot, Feb 21, 2011
    #3