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    my new laptop intel sandy bridge issue

    Discussion in 'Alienware 17 and M17x' started by magyi, May 21, 2011.

  1. magyi

    magyi Notebook Enthusiast

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    I checked my laptop with these two pograms HWiNFO32 & Aida64 and it tell's me that i have the B2 chipset. Now i orderd this in April,24th 2011 and they shipped it to me in May, 10. Is this the wrong chipset? I have the M17-R3 laptop. Now do you guys think they send me the wrong B2 chipset because i buy one year warranty or because i orderd only one hard drive?
     
    magyi, May 21, 2011
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  2. ryan_calif

    ryan_calif Notebook Consultant

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    I think hwinfo32 has some issues with the R3. I've used it on my computer several times and every time, it freezes after a short period of time. I ended up uninstalling it.

    Try a different tool.... maybe cpu-z.
     
    ryan_calif, May 21, 2011
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  3. magyi

    magyi Notebook Enthusiast

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    I Chacked....this is the picture and trust me i know what im doing=]

    http://kepfeltoltes.hu/110522/SATA_www.kepfeltoltes.hu_.png
     
    magyi, May 21, 2011
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  4. LVNeptune

    LVNeptune Notebook Virtuoso

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    Install the A04 bios. If it still shows B2 they apparently are sending out boards that are still "defective" and Intel needs to be contacted about this issue now...

    EDIT: You are on A04...

    You are the 3rd or 4th person I have seen report this.

    That blows man.
     
    LVNeptune, May 21, 2011
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  5. magyi

    magyi Notebook Enthusiast

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    okay so what are my options?? send it back or dell gonna send someone to come to my home to fix it??? any ideas?
     
    magyi, May 21, 2011
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  6. hizzaah

    hizzaah Notebook Virtuoso

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    they should come to your home to replace the mobo.. at least that's what they're doing for my cousin who's got an R3 with B2.
     
    hizzaah, May 22, 2011
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  7. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    Im on B2 as well. Got it after Apirl
     
    FallenwingsMiku, May 22, 2011
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  8. denogun

    denogun Notebook Consultant

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    If B2 is the faulty chipset, which one is correct? Is it B3?
     
    denogun, May 22, 2011
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  9. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    Yeah. Its supposed to be B3. What do u have sir?
     
    FallenwingsMiku, May 22, 2011
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  10. denogun

    denogun Notebook Consultant

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    Receiving mine tomorrow, gonna check it first thing! =)
     
    denogun, May 22, 2011
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  11. custom90gt

    custom90gt Doc Mod Super Moderator

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    Wow thanks for bringing this to my attention. I also have B3 and i just received mine a couple weeks ago. I wonder if this has anything to do with the fact that I can not get port 0 to run at 6gb/s. I know the 6gb/s slots were supposed to be free of the data corrupting issue...
    How is everyone contacting dell to get their motherboard replaced?
     
    custom90gt, May 22, 2011
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  12. LVNeptune

    LVNeptune Notebook Virtuoso

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    B3 = GOOD revision
     
    LVNeptune, May 22, 2011
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  13. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    My friend is also on B2. :(
    More and more ppl are having this problem.
     
    FallenwingsMiku, May 22, 2011
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  14. QuadX

    QuadX Notebook Consultant

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    I also have the B2 revision :mad:

    I have proof in my screenshot below...

    I have no desire for dell technicians to touch my laptop. I want to argue for a fresh replacement...do you guys think its possible?

    Another reason I want to argue for a replacement is because I want to add the wireless HD and nVidia 3D option and just pay the difference.

    Any tips/advice?
     

    Attached Files:

    QuadX, May 22, 2011
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  15. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    Hmm, this is really interesting. I think either there is a bug in A04(suppose to display the right revision for chipset) or Dell is out of their mind. We should bring this to their attention.
     
    FallenwingsMiku, May 22, 2011
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  16. Rickards12

    Rickards12 Notebook Geek

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    I'm on the phone with them right now. This is unacceptable and could also explain my DVD drive issue when I received my machine. I don't want a brick within a year and nor should anyone.
     
    Rickards12, May 22, 2011
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  17. QuadX

    QuadX Notebook Consultant

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    Please let us know your results when you get off the phone...I am very curious.
     
    QuadX, May 22, 2011
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  18. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    Please let us know how it goes. Thanks
     
    FallenwingsMiku, May 22, 2011
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  19. Rickards12

    Rickards12 Notebook Geek

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    Got off the phone. The technician acknowledged my concern about having a B2 stepping motherboard but said he can't do anything about it unless I experience an extreme slowdown in performance. After hearing this, I am most likely returning this laptop. As much as I love it, I don't want hell breaking loose, even if they promise to replace it further down the line. Who knows what else can go wrong with this motherboard?
     
    Rickards12, May 22, 2011
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  20. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    This is very disappointing, they have recalled all affected motherboard but now they cannot give us a replacement? They should not have shipped out defective motherboard in the first place. Ridiculous!
     
    FallenwingsMiku, May 22, 2011
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  21. FallenwingsMiku

    FallenwingsMiku Notebook Consultant

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    Ok. I just got off the phone with them. They said it was possible that they have sent the faulty chips after relaunch if it was already in production. :(
    Good news is they will replace it if there is any problem in the future even without warranty.
    At this point, the only way to check is open up the computer and check the number on the back of the chip. If it says:
    BD82HM67
    SLJ4N
    then you are good. I'm planning to open it when i have time.
    http://img191.imageshack.us/img191/4056/64755066.png
    http://forum.notebookreview.com/alienware-m17x/560916-dell-send-me-chipset-rev-b2.html
     
    FallenwingsMiku, May 22, 2011
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  22. magyi

    magyi Notebook Enthusiast

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    If i do the same thing, send back my laptop will i get my money back?
     
    magyi, May 22, 2011
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  23. magyi

    magyi Notebook Enthusiast

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    thx man for the link
     
    magyi, May 22, 2011
    #23