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    new M17x R4 wrong/defective power brick

    Discussion in 'Alienware 17 and M17x' started by Megatony73, May 29, 2012.

  1. Megatony73

    Megatony73 Notebook Consultant

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    So I am setting up my m17x R4 and it keeps telling me I dont have the right 240 watt adapter plugged in. When I use the old one from my r2 everything works fine.

    Does anyone know how I can identify the one they sent with me to see if its the wrong one? There are so many dang numbers on the thing...

    I have a feeling its the wrong one as the cord (the DC end that plugs into the laptop) is much thinner the the old one I got with my R2.

    Pain in the @$$.
     
    Megatony73, May 29, 2012
    #1
  2. Arai

    Arai Notebook Evangelist

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    Arai, May 29, 2012
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  3. Megatony73

    Megatony73 Notebook Consultant

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    Well I called AW assuming they would need to send me a new one and the guy had me do a powerdrain and the problem went away. Maybe I am lame for not thinking of that in the first place but hey, I figured I'd post the end result incase someone else has this problem.
     
    Megatony73, May 30, 2012
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  4. Tapakidney

    Tapakidney Notebook Evangelist

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    Be careful. It starts with requiring power drains, and eventually comes to needing a replacement brick. Happened with my r3.
     
    Tapakidney, May 30, 2012
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  5. j00zl33t

    j00zl33t Notebook Consultant

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    Power drain? How?
     
    j00zl33t, May 30, 2012
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  6. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    By doing these steps:
    • unplugging the power cord
    • removing the system battery
    • unplugging the CMOS coincell battery
    • and pressing the power button for ~1min.

    After these steps your BIOS settings will also be reverted to factory state.
     
    katalin_2003, May 30, 2012
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  7. Tapakidney

    Tapakidney Notebook Evangelist

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    Then what is it called when you do all those steps, minus the CMOS battery? I thought battery, cord, power button was power drain.
     
    Tapakidney, May 30, 2012
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  8. GQ Ukyo

    GQ Ukyo Notebook Enthusiast

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    When my m14x wouldn't charge anymore, AW support just had me unplug the power adapter and just press and hold the power button. They solved it. I did not need to mess with any cmos battery.
     
    GQ Ukyo, May 31, 2012
    #8